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Updates

ServiceM8 is constantly improving to help small businesses thrive. See the latest feature & updates we've released.

2021

Major Feature
Sep 2021

ServiceM8 10 is here!

New ways to work faster. Easier communication. Next-level visibility and control. Check out the launch event.

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Major Feature
Sep 2021

ServiceM8 Messenger

A new messaging app, just for your clients to use, making it easy for them to connect with your business.

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Major Feature
Sep 2021

ServiceM8 for Mac & PC

To help you work faster in the office, we’re launching ServiceM8 Desktop apps for Mac & PC.

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Minor Feature
Sep 2021

Quick-start Siri Shortcuts

It’s now much easier to set up voice-activated commands, like navigating to your next job, hearing a job summary, or calling the job contact.

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Minor Feature
Sep 2021

In-app Business Dashboard

ServiceM8's snapshot reports are now available in the App, with a new week-on-week view.

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Minor Feature
Sep 2021

Text from Camera

Now, the ServiceM8 Camera lets you point, scan and copy text from the real world into your Forms and Assets.

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Major Feature
Sep 2021

Scan & Pay

Accept instant, contactless payment on site via Apple Pay & Google Pay.

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Major Feature
Sep 2021

Job Action Bar

A floating bar at the bottom of job cards providing instant access to key job actions such as the Camera, Notes, Email & SMS.

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Minor Feature
Sep 2021

Document Scanner Improvements

The Document Scanner has been improved with easier access and a faster experience.

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Major Feature
Sep 2021

Job Search Improvements

To help you find what you’re looking for, faster, we've made ServiceM8’s search engine smarter than ever.

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Minor Feature
Sep 2021

Client Search Improvements

Finding the right client when creating a new job is easier, with prioritised results and search highlights.

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Minor Feature
Sep 2021

Material Search Improvements

It’s now easier than ever to search and find specific items to include in your quotes and invoices.

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Minor Feature
Sep 2021

QuickAdd & Pricing

Quickly add materials & services in the app, by swiping left on a line item. Pricing also now displays with items.

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Major Feature
Sep 2021

Automatic Item Archiving

Items that haven’t been used in over 12 months are now automatically “archived” and hidden from search results.

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Major Feature
Sep 2021

ServiceM8 Phone Improvements

A range of improvements to make ServiceM8 Phone more powerful in saving time and providing great service.

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Minor Feature
Sep 2021

ServiceM8 Phone Free Trial & New Pricing

ServiceM8 Phone now comes with a free 3-month trial, making it easier to try and ensure it’s a good fit for your business.

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Minor Feature
Sep 2021

Improved Location Insights

Now available in the App, visible post-job creation, and when available, extra information will be displayed about the property.

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Major Feature
Sep 2021

Online Booking Improvements

Online Booking pages are now simpler for clients to use, and faster to complete, with a fresh new design.

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Major Feature
Sep 2021

Website & Email Add-on

Making it as fast & easy as possible to get a professional domain, website and email address.

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Minor Feature
Sep 2021

Job Bubble

Now, when you close a job card online, its Job Bubble appears — you can drag-and-drop it, or click to re-open the job card.

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Minor Feature
Sep 2021

Improved Drag & Drop

The drag-and-drop experience is now more intuitive when scheduling, allocating and queueing jobs online.

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Minor Feature
Sep 2021

Mention Notifications

Now, staff will receive a push notification when they’re @mentioned (e.g. @john), which they can tap to open the relevant job.

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Minor Feature
Sep 2021

Invoice Action Bar

Faster, one-handed access to Email & SMS the client when you’re checking out.

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Major Feature
Sep 2021

New Checkout Experience

The app's Checkout process now has an easier, streamlined workflow when checking out of jobs.

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Minor Feature
Sep 2021

Queue from Job Card

Online, it's now possible to send a job to a queue, directly inside the job card.

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Minor Feature
Sep 2021

Improved Queue Time

Setting how long to queue a job is now more intuitive, with relative timeframes.

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Major Feature
Sep 2021

Assignable Queues

A new, Assignable queue type, letting you assign a staff member responsible for the queued job to keep it moving forward.

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Major Feature
Sep 2021

Queue Board

A new way to view and manage all your queued jobs, in one place, providing the next level of visibility and control.

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Minor Feature
Sep 2021

Queue Expiry Visibility

Now, expired jobs will continue to display in their queue as ‘Expired’, until they’re actioned, making it easier to focus and manage queued jobs.

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Major Feature
Sep 2021

Jobs View & Smart Lists

A powerful new mission control for focusing on the jobs needing your attention, with complete visibility of every job in your business.

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Major Feature
Sep 2021

The 'Quotes' List

The new ‘Quotes’ job list gives you a new, central overview of all active quotes, helping you win work.

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Major Feature
Sep 2021

Action Required

Your new go-to for ensuring jobs and clients don’t slip through the cracks, and keep moving forward.

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Major Feature
Sep 2021

For My Review

A powerful new list for field staff. See all jobs specifically needing your attention to move forward.

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Minor Feature
Sep 2021

In-app Learning Roadmap & Rewards

The Learning Roadmap is now available in the App, plus significant ServiceM8 rewards for completing each level.

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Major Feature
Apr 2021

CarPlay Support

Introducing ServiceM8 for CarPlay! See your schedule, call clients, send On-the-Way texts & navigate to jobs — directly from your vehicle's screen.

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Major Feature
Mar 2021

Phone Number Porting

It’s now possible to port your landline number to ServiceM8 Phone, saving costs & avoiding the need to divert your number.

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Minor Feature
Mar 2021

Phone Number Management

If you’d like a different ServiceM8 Phone number, it’s now possible to browse and switch to a new phone number.

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2020

Major Feature
Oct 2020

ServiceM8 Phone

A smart, cloud-based phone system integrated with your ServiceM8 account.

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Major Feature
Oct 2020

Remote Customer Signature

To promote remote working & protect your business, you can now produce a PDF Quote or Form, then email it to the client for remote signature, online.

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Major Feature
Oct 2020

Automatic Payment for Recurring Jobs

Now, clients have the option to pay future Recurring Job invoices automatically. They can set-and-forget their payment, saving everyone’s time and improving your cash flow.

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Major Feature
Oct 2020

Live Invoice Statements

Automatically send clients a link to all outstanding invoices. The statement portal will update as invoices are paid, and new invoices added.

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Major Feature
Oct 2020

Booking Confirmations

Send Booking Confirmation emails & texts automatically with the Automation Add-on.

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Minor Feature
Oct 2020

Location Insights

Instantly view available property photos and floor plans for the job address when creating jobs online.

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Minor Feature
Oct 2020

Barcode Scanning for Assets, Forms & Services

Now, when completing Forms, creating Assets, or generating a Service, it’s possible to scan barcode numbers in with the ServiceM8 camera.

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Minor Feature
Oct 2020

Multi-Photo Import

It’s now possible to import up to 10 photos at a time from your camera roll to a job Diary.

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Major Feature
Oct 2020

Customer Feedback Automation & Improvements

The Customer Feedback Add-on has been improved to make it easier to collect feedback, and there's a new Customer Feedback Automation.

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Minor Feature
Oct 2020

Social Media Photo Share

You can now export up to 10 photos from a job Diary into Facebook or Instagram.

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Minor Feature
Oct 2020

Google & Facebook Reviews

Now, when customers provide positive feedback, they’ll be invited to post it as a Google or Facebook review for your business

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Minor Feature
Oct 2020

Improved Email

A range of improvements to enhance the email experience in ServiceM8, in the app & online.

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Minor Feature
Oct 2020

Email Autocomplete

When selecting recipients for an email, you can now autocomplete email addresses found in the job.

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Minor Feature
Oct 2020

Check-In Time Adjustment

If ServiceM8's unable to automatically check you in to a job, when you manually check in, it will offer to wind back the check in time to when you arrived.

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Minor Feature
Oct 2020

Trip Time Tracking

Improved Automatic Time Tracking to help track and charge for trips related to a job.

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Minor Feature
Oct 2020

iOS 14 Scribble & Picture in Picture

Support for iOS 14's Scribble & Picture-in-Picture features to help with efficiency & multi-tasking in the field.

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Minor Feature
Oct 2020

'Next Job' & 'Job List' Widgets

It’s now possible to permanently save ‘Next Job’ or 'Job List' widgets to the Home screen of your iOS device.

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Minor Feature
Oct 2020

Improved Smart List

Material suggestions in the app are now smarter, and based on material & service usage across all staff members in your account.

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Minor Feature
Oct 2020

Job Diary Unreads

In the app, important new information is now highlighted with a red icon in the Diary button to help keep field staff up to date.

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Minor Feature
Oct 2020

Camera Improvements

We have made several improvements to the ServiceM8 camera including Multi-Lens support, extending the video recording time and updating the iPad Camera Layout

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Minor Feature
Oct 2020

Online Booking Tracking

There are new Online Booking reports breaking down services clients have booked online ‘By Source’ and ‘By Service’.

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Minor Feature
Oct 2020

Improved Inbox & Work Order Scanning

Automatic Work Order Scanning is now more visible, and the ServiceM8 Inbox much faster to load new messages.

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Minor Feature
Oct 2020

Improved Two-Way SMS

When replying to a customer’s text online, you can now see the full conversation history, so you can pick up right where you left off.

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Minor Feature
Oct 2020

Back Tap Shortcuts

Create Shortcuts into the ServiceM8 app with a tap on the back of your iPhone.

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2019

Major Feature
Sep 2019

2-way SMS

ServiceM8's 2-way SMS Add-on makes it simple for customers to respond to the texts you send them, enabling easy & professional communication.

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Minor Feature
Sep 2019

Staff & Job status

In the Online Dashboard, you can now see exactly when a team member is navigating to a job, their estimated time of arrival, when they’re checked in to a job, how long they’ve been on site, and more.

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Major Feature
Sep 2019

Multi-Staff Bookings

Streamlining the booking of jobs which require more than one team member, new Multi-Staff Booking functionality means you can easily schedule multiple staff to a job at once, in the App or Online.

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Update
Sep 2019

App Calendar Improvements

In the ServiceM8 App, job numbers are now visible in the Calendar view of the Jobs tab, and it’s possible to scroll as far forward or back in this view as needed.

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Update
Sep 2019

Calendar Improvements

The Calendar in the Online Dashboard has been updated with a fresh colour scheme and better layout.

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Minor Feature
Sep 2019

Booking Previews

When scheduling with Booking Suggestions, you’ll now see a preview of how the booking would fit in with existing bookings, making it easier to confidently book the best time in one single, quick process.

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Minor Feature
Sep 2019

GPS Improvements

A redesigned GPS system providing more consistent and accurate positioning information while using less battery power.

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Update
Sep 2019

Track My Arrival Improvements

The Track My Arrival Add-on has been updated with a fresh map interface for customers to track your progress toward them, and smarter GPS usage to improve location accuracy and the customer experience.

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Major Feature
Sep 2019

Automated Time Tracking

ServiceM8’s new, intelligent time-tracking system automatically Clocks On & Off shifts, Checks In & Out of jobs throughout the day, and includes travel time from your previous location, using GPS and job data.

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Minor Feature
Sep 2019

Check In Status

With ServiceM8 8.0, when you’re Checked In to a job, it will display at the top of your jobs list in the List & Map views of the Jobs tab. Simply tap the coloured bar to open the job you’re currently Checked In to.

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Update
Sep 2019

Job Time Improvements

The way Check-In data displays in the relevant job card Online has been updated to make it clearer. Now, job time represents the total time Checked In to the job, excluding travel time.

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Major Feature
Sep 2019

Business Dashboard Reports

A new dashboard in the Reports tab featuring snapshot reports on revenue, productivity and efficiency metrics over the last 28 days, and how they compare with the 28 days prior.

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Update
Sep 2019

Job & Revenue Reports Improvements

Reports on Jobs and Revenue ‘By Month’ now display data on a Year on Year basis, providing better visibility into how job numbers and revenue compare with the same months last year, and insight into seasonal trends.

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Minor Feature
Sep 2019

Weekly Activity Report Improvements

The Weekly Activity Report which provides a snapshot of time spent Checked In to jobs vs. Not Checked In has been updated to include Travel Time.

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Minor Feature
Sep 2019

iOS 13 Dark Mode support

The ServiceM8 8.0 App includes full support of iOS 13’s Dark Mode, making it easier to use your device and ServiceM8 in dark environments.

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Minor Feature
Sep 2019

Swipe Dismissal of Modal Views

With iOS 13, it’s now possible to dismiss several types of modal views throughout ServiceM8 by simply swiping down on them.

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Minor Feature
Sep 2019

Staff Tagging

With new staff tagging it’s now possible to actively tag certain team members in a job's Diary or an Activity Feed post, making internal team communication easier.

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Minor Feature
Sep 2019

Smart Notes

Phone numbers, job numbers, email addresses & URLs in Diary notes, Activity Feed posts, and Knowledge Articles can now be tapped and actioned.

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Update
Sep 2019

Staff Messaging Improvements

Staff messages are now accessible directly from the Activity tab of the ServiceM8 app, with unread messages being more prominent.

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Minor Feature
Sep 2019

iPhone Diagram Support

The Diagram feature is now available in the iPhone app (previously only available on the iPad app).

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Minor Feature
Sep 2019

Photo Markup

It’s now possible to mark up job photos directly in ServiceM8, with a range of pen types and colours, and even a ruler for drawing straight lines.

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Minor Feature
Sep 2019

Photo Markup with the Forms Add-on

The new ability to mark up photos directly in the ServiceM8 app is also available for photos taken while completing a Form.

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Update
Sep 2019

Diagram Improvements

In ServiceM8 8.0, we’ve added support for a range of drawing tools, including a variety of pen types, colours, and a ruler! And with Apple Pencil support, it’s possible to draw with even greater detail & accuracy.

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Minor Feature
Sep 2019

Asset Label Replacement

With ServiceM8 8.0 you can now replace an asset's QR Code label if it's damaged or removed.

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Minor Feature
Sep 2019

Edit Forms

Free-text fields of completed Forms can now be edited. A new PDF version of the Form will be saved, with a full version history available in the Online Dashboard.

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Major Feature
Sep 2019

Automated Timesheet Sync Add-on

The Automated Timesheet Sync Add-on enables you to automate the export of staff Clock-On/Off times to MYOB, Xero and QuickBooks Online as employee timesheets.

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Major Feature
Sep 2019

Automated Supplier Import Add-on

The new Automated Supplier Import Add-on automates the import of price list updates from suppliers/manufacturers you use, saving administration while keeping your Materials & Services database up-to-date.

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Minor Feature
Sep 2019

Preview Email Attachments

When drafting emails from a job card Online, it’s now possible to click & open attachments after they’ve been added, making it quick & easy to ensure you’re attaching the right file prior to sending.

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Minor Feature
Sep 2019

SMS Quotes & Invoices Online

After generating a Quote or Invoice from a job card Online, it’s now possible to issue it by SMS as well as Email, straight from the preview window.

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Minor Feature
Sep 2019

Edit Notes

It's now possible to edit Notes saved to a job Diary in the Online Dashboard.

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Update
Sep 2019

Improved Notifications

Notifications about scheduling of future jobs have been reduced, as they cluttered the Notifications tab & affected its utility. Now, staff members will only receive scheduling notifications for jobs booked on the current day up to 11.59pm.

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Update
Sep 2019

AR Measure Improvements

ServiceM8’s built-in AR (Augmented Reality) measuring tool has been updated with improved ground detection and a more intuitive calibration process when measuring lengths and areas.

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Update
Sep 2019

Large Font Improvements

Dynamic text size support has been improved throughout the ServiceM8 app when you set your device to present text larger.

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Update
Sep 2019

Home Tab Improvements

The Home tab of the Online Dashboard has been updated, making it easier to use. Tasks are now displayed on the right, and jobs can be opened directly from a Task.

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Update
Sep 2019

Camera Improvements

Auto-focusing in the ServiceM8 camera has been improved to make focusing faster.

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Minor Feature
Sep 2019

View Expired Recurring Jobs

It’s now possible to filter and view 'Expired' Recurring Jobs in the Recurring Jobs view of the Dispatch Board.

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Update
Sep 2019

Weekly Jobs Completed Report Improvements

The Weekly Jobs Completed Report which posts a snapshot report to the Activity Feed on Jobs Completed, Value, and amount Invoiced vs. Not Invoiced, now posts on a weekly basis.

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Update
Sep 2019

Signature Capture Improvements

Signature capture in the ServiceM8 app has been redesigned, providing a smoother and more accurate interface for capturing staff & client signatures.

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Update
Sep 2019

Add Material/Service Improvement

Searching and adding materials in the Quotes & Invoicing tab of job cards online has received a minor improvement. Now, items can be searched and added to the job with a single click.

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Update
Sep 2019

Client & Material Search Improvements

The speed at which clients & materials are searched in the job card online has been improved.

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Update
Jul 2019

Smart Barcode Scan Improvements

As part of an ongoing project to reduce data entry around adding new materials, over the last year we’ve added more suppliers to support Smart Barcode Scan.

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Update
Jul 2019

Work Order Scanning Improvements

More PDF types are now supported to automatically scan and extract job information from PDF work orders sent to your ServiceM8 Inbox.

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Update
May 2019

Customer Payment Terms Improvements

The ability to set non-default payment terms for specific clients is now a default option in all accounts, with new options to set ‘20 days EOM’ & ‘30 days EOM’ terms if needed.

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Update
May 2019

Weekly Timesheet Report improvements

The Weekly Timesheet report has been improved to make it easier to see the total hours a staff member was on shift, and review their start and finish times for a given week.

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Major Feature
Mar 2019

Two-Step Authentication

ServiceM8’s Two-Step Authentication (2SA) is an easy account security measure to increase your business's protection against cybercriminals and others seeking unauthorised access to your ServiceM8 account.

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Minor Feature
Mar 2019

Account Activity

The Account Activity log provides visibility into recent account access and changes, and the ability to watch out for unusual or suspicious activity.

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2018

Major Feature
Sep 2018

Global Search

Search your entire ServiceM8 account from any page in the Online Dashboard. Search results will even include relevant photos, forms and attachments, making it much easier to find what you’re looking for, fast.

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Major Feature
Sep 2018

Siri Shortcuts

Now you can set up connections to ask Siri for ServiceM8-related information, perform specific tasks in ServiceM8, or open ServiceM8 directly to a specific view.

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Update
Sep 2018

Travel Time & Smart Labour

You can now toggle whether to charge for travel time to the job when using Smart Labour.

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Update
Sep 2018

Improved AR Measure

More ways to naturally use Augmented Reality Measuring while performing tasks with ServiceM8. Now, you can take & input AR Measurements directly from Numeric fields when completing a Service or Form.

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Minor Feature
Sep 2018

AI Photo Tagging

When preparing to take a photo through ServiceM8, the camera’s field of view is analysed in real-time to determine the subject of the photo. If recognised, the captured image will be automatically tagged.

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Minor Feature
Sep 2018

Smart Barcode Scan

If you scan an unknown barcode, ServiceM8 will search popular supplier records and try to match it. Matched results will auto-populate the new item’s details in ServiceM8, saving on data entry.

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Major Feature
Sep 2018

Online Booking: Button image support

Add images to Multiple Choice & Numeric questions in your Online Booking pages to make them clearer for customers.

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Update
Sep 2018

Online Booking: Improved suggested times

Optimal booking times for your business are grouped & presented first as suggested booking times in your Online Booking pages.

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Minor Feature
Sep 2018

Online Booking: Service radius support

Customers located beyond your service distance radius will be invited to submit an enquiry instead of being able to make an online booking.

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Minor Feature
Sep 2018

Online Booking: Dynamic job description

Checklist items are auto-added to the Job Description, based on customer answers to questions in your Online Booking page.

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Minor Feature
Sep 2018

Online Booking: Add material actions

The ability to auto-add materials to jobs, by default or based on answers to specific Numeric questions.

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Minor Feature
Sep 2018

Online Booking: Source tracking

Track conversions of your Online Booking pages from sources linked to Google or Facebook tracking ID’s.

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Minor Feature
Sep 2018

Online Booking: Services templates

A new range of Service templates for different industries makes it easier to get started with Services & Online Bookings.

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Minor Feature
Sep 2018

Online Booking: Import & export

The ability to Import or Export a Service in your ServiceM8 account, making it easier to share and expand your Services & Online Booking pages.

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Major Feature
Sep 2018

Online Booking: Payment

Online customers can pay upfront by entering their credit or debit card details, or via Apple Pay, Google Pay or Microsoft Pay.

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Major Feature
Sep 2018

Online Quote Acceptance + Scheduling

When a quote is generated and issued to a client based on a Service, not only can the client accept it online, but also immediately schedule the job for a time that works for everyone.

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Major Feature
Sep 2018

Apple Pay Support

ServiceM8’s integration with Stripe now supports payment acceptance via Apple Pay, Google Pay and Microsoft Pay.

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Major Feature
Sep 2018

Quote & Invoice Versions

After producing more than one Quote or Invoice in a job, you can view their version history, and for Quotes, restore a previous version.

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Major Feature
Sep 2018

Quote Options

You can produce several Quote Options and issue them all to the client for consideration. If they accept online, the job will auto-restore to the accepted version.

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Update
Sep 2018

Renaming Quotes

Renaming a specific version of a Quote will separate it to display as a new line item in the Job Diary.

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Major Feature
Sep 2018

SMS Booking Link

The 'New Booking' window in the online Job Card now has an SMS 'Booking Link’. Set some parameters, then click Booking Link to send clients a unique booking URL where they can choose & confirm an available booking time.

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Minor Feature
Sep 2018

Add to Client Diary

It's now possible to add notes, photos & attachments (Online) and photos (App) to the Client Diary, directly from the Job Diary.

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Minor Feature
Sep 2018

Job Diary Email Replies

The new ability to reply to ‘Customer Reply’ emails in the Job Diary (Online & App), making it easier to manage email conversations with clients.

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Minor Feature
Sep 2018

New Staff Icons

Over 200 new staff member avatars, with different skin tones & hairstyles.

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Minor Feature
Sep 2018

Supplier Invoice Importing

When buying materials for a specific job, it’s important you end up charging for them. Supplier Invoice Importing is a new feature to help track purchases against jobs.

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Minor Feature
Sep 2018

Improved Price List Importing

When importing price lists, you can now drag-and-drop your list straight into the wizard without changing any column headings. ServiceM8 will automatically detect the columns, ready for import.

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Major Feature
Sep 2018

Knowledge Add-on

With ServiceM8 Knowledge, you can record & save business knowledge, expertise, tips, policies & procedures in the form of Videos or Articles.

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Major Feature
Sep 2018

Asset Management Add-on

The Asset Management add-on provides a way to easily identify equipment and assets, whether they be a client’s, or your own, then record and track the asset’s service history.

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Minor Feature
Sep 2018

Forms Follow-up Automation

You can now set conditions around specific Form responses which will trigger an automatic message to your Inbox, which you can then review and convert to a new job.

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Major Feature
Sep 2018

Learning Roadmap

A structured series of help videos & articles, available to all staff in the Online Dashboard. Whether you're new to ServiceM8, or have used it for years, the Learning Roadmap is a great resource to help get the most out of ServiceM8.

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Minor Feature
Sep 2018

Inbox: Attach to Job

A new option to attach an Inbox message to an existing job, making it possible to easily save emails to jobs which have already been created.

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Minor Feature
Sep 2018

Improved Inbox

Design improvements to the Email Inbox window to make it easier to read and manage Inbox messages.

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2017

Update
Sep 2017

Multi-shot photos

The new ability to access the camera straight from the job card & take multiple photos in succession. All photos can then be reviewed, tagged, and shared from the one location, making for a much faster photo workflow.

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Major Feature
Sep 2017

AR Measure & 3D diagrams

Use augmented reality to measure out lengths, areas, or multiple areas, and even save your measurements to the job diary as 3D interactive diagrams.

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Major Feature
Sep 2017

Self-serve Online Booking

Create advanced Online Booking forms for your business’s services, allowing customers to get a live quote, select a time, then book a service straight into your ServiceM8 account, without interacting with your business directly.

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Major Feature
Sep 2017

Booking Suggestions

ServiceM8 can suggest booking times, which take into account staff schedules and leave, and allow for travel time from prior jobs. It’s the same in the app — suggested booking times are listed in the Job Booking view.

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Major Feature
Sep 2017

Form Store

A new online marketplace of ServiceM8 Forms, where you can browse and buy Forms for your business. Access it through your Forms page.

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Major Feature
Sep 2017

Services Add-on

An extremely powerful add-on which can help you systemise and streamline the way you create, quote and schedule jobs, both internally and via Online Booking pages for your customers.

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Major Feature
Sep 2017

Barcode Scanning

When adding materials to invoices, you can now select Barcode Scan. Just hold the camera over the barcode and it will instantly scan. Pair barcodes with existing items in ServiceM8 as you go!

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Major Feature
Sep 2017

Stripe Auto-Reconciliation

Stripe payments can now be set up to automatically reconcile with invoices in your integrated accounting package (Xero & QuickBooks Online).

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Minor Feature
Sep 2017

Voice Photo Tagging

Say “Tag Before Job” or “Tag After Job” prior to photo capture, and it will automatically apply the tag to that photo and any that follow. You can use voice tagging with any phrase added to the tag list.

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Minor Feature
Sep 2017

Document Scanner

Introducing a document scanning function in the ServiceM8 app. Simply open the camera from the job card, switch to the Document option, and hover over a document.

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Minor Feature
Sep 2017

Credit Card Scanning

The ability to scan a customer’s card number to speed up on-site payments with Stripe. Simply hover the camera over the card, and ServiceM8 will scan the number in for you.

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Minor Feature
Sep 2017

Dispatch Board Improvements

A range of updates and improvements to make the Dispatch Board easier to read and use.

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Minor Feature
Sep 2017

Forms Add-on: Pause & Resume

The ability to exit a partially completed Form without losing data. Swipe down from the Form name to pause, and tap the Form item in the Job Checklist to resume.

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Minor Feature
Sep 2017

Schedule from the Job Card

The new option to schedule jobs directly from the job card in the Online Dashboard, by clicking 'New Booking'.

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Minor Feature
Sep 2017

Auto Route Optimisation

Set ServiceM8 to routinely process and schedule recurring jobs, automatically. ServiceM8 will review and schedule the job times and staff to optimise efficiency and minimise distance travelled.

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Minor Feature
Sep 2017

Staff Leave

Staff leave can be added and edited in Staff settings. Staff leave will show in the Dispatch Board, and is taken into account by Booking Suggestions.

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Minor Feature
Sep 2017

Drag & Drop Materials

The ability to reorder labour & materials for better presentation on Quotes and Invoices. In the app, simply push, hold, drag & drop. Online, click and hold the grab points to the left of each item.

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Minor Feature
Sep 2017

Simple Stock Control

ServiceM8 now provides visibility of inventory levels which are synced and tracked in Xero, MYOB or Quickbooks Online.

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Major Feature
Sep 2017

Inbox Work Order Scanning

When PDF work orders are sent to your ServiceM8 Inbox, ServiceM8 automatically scans and imports all the relevant information in the PDF to pre-fill the job card.

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Minor Feature
Sep 2017

Auto-Approve Invoicing

Upon Check Out, staff with invoice approval privileges can now choose to immediately approve the invoice to your integrated accounting package.

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Minor Feature
Sep 2017

iPad Drag & Drop Support

From iOS 11, Apple has introduced Drag and Drop functionality to the iPad, allowing you to drag files and information between apps, and making it even easier to use ServiceM8 with other business apps.

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Minor Feature
Sep 2017

Enhanced Notifications

New options for Admin roles to receive key notifications about jobs, like "Reply received from customer", "Online booking received", or "Network update received".

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Minor Feature
Sep 2017

External Calendar Import

Import of external calendar appointments from Google Calendar, Office 365 or other iCal-compatible calendars, for each staff member. Times booked out in their external calendars will show them as ‘Busy’ in the ServiceM8 dispatch board.

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Major Feature
Sep 2017

ServiceM8 Software Development Kit (SDK)

You can now engage certified developers to build custom ServiceM8 add-ons. If you like, you can also share them, or list them for sale in the Add-on Store.

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Update
Sep 2017

Recurring Jobs Improvements

Improvements to the Recurring Jobs window, making it faster to schedule simple recurring jobs, and offering better visibility and management options for future bookings.

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Minor Feature
Sep 2017

iOS 11 Safari Autofill

Login once with Safari, save your password, and your device can re-use it when logging into the ServiceM8 app.

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Minor Feature
Sep 2017

Business Closed Dates

The ability to set business Closed Dates in Preferences, which will show in the Dispatch Board.

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Minor Feature
Sep 2017

GPS Improvements

Reduced GPS usage, and new options for how ServiceM8 uses GPS in your device settings.

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Minor Feature
Sep 2017

Improved file sharing

Improvements for sharing files with other apps, with ServiceM8 now supporting all file types.

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Minor Feature
Sep 2017

Online Booking SMS templates

The ability to toggle which Online Booking page to direct customers toward when using the Online Booking SMS Extension.

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2016

Major Feature
Sep 2016

Video Recording

Record and save videos up to 15 seconds against jobs, providing the ability to capture and document work in richer detail.

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Update
Sep 2016

Online Photo Viewer

The new photo viewer intelligently groups photos together, reducing clutter in the Job Diary and providing a quick way to browse all job photos.

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Major Feature
Sep 2016

Automation Add-on

Set ServiceM8 to automatically email or text clients to remind them of upcoming bookings, request payment of invoices, follow up on quotes, and more.

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Major Feature
Sep 2016

iPad Staff Schedule

A new Schedule tab in the iPad app showing the schedules of all staff in a single view, providing the ability to quickly re-assign or re-schedule bookings using tap, drag and drop gestures.

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Major Feature
Sep 2016

Two-Way Email

ServiceM8 now keeps copies of all emails sent to and received from a client inside the Job Diary. It will even forward all emails to your external email inbox, so you can continue working using the email program that suits you best.

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Update
Sep 2016

New Job Wizard

A re-engineered process for creating new Jobs, making this common task much quicker and easier to complete.

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Minor Feature
Sep 2016

Staff Messaging with Siri

Send messages to ServiceM8 staff via Siri without opening the ServiceM8 app or touching a keyboard.

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Minor Feature
Sep 2016

Advanced Notifications

The Next Job notification in the Activity tab of the app now includes a map showing the location of the next job.

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Minor Feature
Sep 2016

Client Caller ID

ServiceM8 identifies when an incoming call is from a saved client, and displays their name while they’re ringing.

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Minor Feature
Sep 2016

Drag & Drop Attachments

The online Job Card now supports drag-and-drop uploading. Drag files directly from any folder on your computer straight onto the Job Card to save them to the Job Diary.

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Minor Feature
Sep 2016

Online Booking SMS

A time-saving feature letting you send a text message containing your Online Booking link to any number which has recently called your phone.

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Major Feature
Sep 2016

Urgent Job Allocation

The app's new Urgent Dispatch view provides an intuitive, map-based overview of which staff are available and how quickly they could get to the job site, empowering you to make smart dispatch decisions in the field.

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Major Feature
Sep 2016

Gmail & Office 365 Integration

ServiceM8 now integrates with Gmail and Office 365 for email delivery. This means you can connect your ServiceM8 account to your email account, and all emails sent from your ServiceM8 account will be delivered from your real email address.

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Minor Feature
Sep 2016

iCloud Integration

iCloud storage support, meaning you can now attach files to ServiceM8 emails from any iCloud-compatible application, including Dropbox, Box, OneDrive and Google Drive.

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Minor Feature
Sep 2016

Customer Payment Terms Add-on

The ability to add a field to the Client Card so you can set non-standard payment terms for specific clients.

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Minor Feature
Sep 2016

Inbox Job Templates

The ability to apply a job template when converting an Inbox message into a Job.

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Minor Feature
Sep 2016

MailChimp Integration Improvement

Improvements to ServiceM8's integration with MailChimp to sync client location and job data, so you can create more targeted email campaigns.

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Minor Feature
Sep 2016

FaceTime Calling

Quickly start a FaceTime call with any other ServiceM8 staff member to demonstrate issues or get advice.

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Minor Feature
Sep 2016

Sage Accounting Integration

Customers in the USA and UK can now integrate their ServiceM8 account with Sage Accounting, a leading cloud accounting product.

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Minor Feature
Sep 2016

Video Branding

Any video emailed to a client from within ServiceM8 is now stamped with your logo and the job details.

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Minor Feature
Sep 2016

Clock Off Reminder

ServiceM8 can now prompt you to Clock Off at the end of the day if you forget to do it manually. This can be toggled on in your device settings.

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Minor Feature
Apr 2016

Custom Reports

Generate customised reports from your ServiceM8 data to get the insights you need.

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Major Feature
Mar 2016

Job Costing Add-on

The Job Costing add-on is designed to be super-simple to use, providing you with estimated profit from start to finish on every job.

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Major Feature
Mar 2016

Margin Billing Add-on

The Margin Billing Add-on adds cost and margin columns to the Quotes & Invoicing tab of job cards online, allowing you to quickly mark up material and labour prices.

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Minor Feature
Mar 2016

Check In Time Editing

When staff forget to check in or out, it’s now possible to edit recorded time from the Quotes & Invoicing tab of job cards online.

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Major Feature
Mar 2016

Simple Online Enquiry Add-on

ServiceM8’s Simple Online Enquiry page gives your business a beautifully designed website for customers to contact you, which works on any device.

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Minor Feature
Mar 2016

Online Quote Acceptance

Your customers can now view and accept your Quotes online. Customers can also ask questions about their Quote, which you’ll be notified of via email, with everything saving to the Job Diary.

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Major Feature
Mar 2016

ServiceM8 for Apple Watch

Using ServiceM8 on your Apple Watch will keep you on time throughout the day while giving you access to job information, without needing to pull out your iPhone or iPad.

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Update
Mar 2016

ServiceM8 4.1 App

Support for the latest Apple technologies and devices to keep your business at the forefront.

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Minor Feature
Mar 2016

Keyboard Shortcuts

If you use a keyboard with your iPad, ServiceM8 now supports input with Keyboard Shortcuts.

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Minor Feature
Mar 2016

Photo Actions

Support for iOS 'Photo Actions', making it possible to mark up photos in ServiceM8 in other apps.

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Major Feature
Mar 2016

Today Widget Support

ServiceM8 is available in the Notification Centre on your device, providing visibility around which job you’re currently checked into, regardless of which screen or app you’re using on your iPhone or iPad.

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Minor Feature
Mar 2016

Smart ‘Next Job’ Reminders

ServiceM8’s job reminder takes into account the distance to your next job site, travel time, and traffic, and notifies you 5 minutes before you need to leave.

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Minor Feature
Mar 2016

Sharing Support

Improved sharing between apps, making it possible to attach photos and documents from other apps directly into a ServiceM8 job diary. This makes saving diagrams, documents or email attachments into ServiceM8 easier and faster.

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Minor Feature
Mar 2016

Interactive Notifications

The ability to reply to staff messages from your device’s Home screen, without needing to open the ServiceM8 app. You can also swipe job reminders to start navigating to the job site or call the client.

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Minor Feature
Mar 2016

3D Touch Support with Peek & Pop, and Quick Actions

Use the iOS '3D Touch' feature with the ServiceM8 app to ‘peek’ into jobs from your schedule, or the calendar.

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Minor Feature
Mar 2016

Automatic GPS Check-in

ServiceM8 detects when you arrive on site, and if you haven’t checked in within a few minutes, it will automatically check you in and back-date the start time to when you arrived.

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2015

Update
Oct 2015

ServiceM8 4.0 App

In ServiceM8 4.0 we have simplified menu structures making it much easier to navigate and find what you’re looking for.

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Minor Feature
Sep 2015

Deputy Integration

Deputy is a great solution for ServiceM8's customers who have more complicated timesheeting and scheduling requirements than what ServiceM8 offers.

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Major Feature
Sep 2015

ServiceM8 Network

Using ServiceM8 Network, you can send quote requests and work orders to another business directly from your account, even if they don’t use ServiceM8 themselves, making it easier to subcontract work.

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Minor Feature
Sep 2015

Timesheet Export to Accounting Packages

The Timesheet Sync add-on enables you to send your staff members' clock-on/off times to MYOB, Xero and QuickBooks online as employee timesheets.

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2014

Major Feature
Sep 2014

Activity Feed

Communicate with all staff using a live Activity Feed — update everyone on housekeeping matters, ask advice or share tips and tricks.

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Minor Feature
Apr 2014

MYOB Essentials Integration

ServiceM8 now fully integrates with MYOB Essentials, syncing clients, items, invoices, payments, and more.

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