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Recent Updates

External Secondary Call Group | ServiceM8 Phone

September 2022

A small but powerful improvement to the Secondary Call Group feature of ServiceM8 Phone. Til now, for those times you can’t take a call, ServiceM8 Phone could ring through to a secondary group of staff in the business. But if you use a virtual assistant or call-answering service, it couldn’t help.

Now, you can set an external phone number as a backup for when you can’t answer the phone. Plus, the call’s still recorded, transcribed, summarised & saved in ServiceM8.

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How to divert calls to an external number with ServiceM8 Phone

How to upgrade to ServiceM8 11

The latest ServiceM8 app for iPhone/iPad is now available to download on the App Store. Updates to the Online Dashboard are rolling out — if you haven't been auto-updated yet, you can activate ServiceM8 11 via the green banner in Settings.