ServiceM8 is constantly improving to help small businesses thrive. See the latest feature & updates we've released.
A huge release of new features & improvements to help you save time, get jobs done & provide amazing customer service. Watch the Launch here!
Learn MoreLearn MoreUse Proposals to craft beautiful quotes for your clients, giving them more detail, options & choice.
Learn MoreLearn MoreIt's now possible to automatically add processing fees when clients pay by card — always, or above a certain amount.
Learn MoreLearn MoreNow, ServiceM8 can draft your Work Completed and a list of Materials/Services, in seconds.
Learn MoreLearn MoreIntroducing ServiceM8 Chat, your voice-activated assistant. Ask about your jobs & get answers in seconds!
Learn MoreLearn MoreThe new-look Inbox with search, filters & bulk actions helps you stay on top of your messages, easier.
Learn MoreLearn MoreA major upgrade of the app Inbox, with an improved design & more functionality to help you stay on top of your messages, wherever you are.
Learn MoreLearn MoreIn a single glance you can now see the job you’re checked in to, and your job time, from anywhere on your device.
Learn MoreLearn MoreAdd separate checklists to divide a job's requirements by category — such as by room, stage, or staff member.
Learn MoreLearn MoreImprovements to the ServiceM8 app's camera to make recording videos on site easier.
Learn MoreLearn MoreEvery video you record with the ServiceM8 Camera is automatically transcribed to text, so you can show, tell & write — all at the same time.
Learn MoreLearn MoreServiceM8 12 comes with new tools to add symbols, mark specific locations, measure distances, and generate a top-down floor plan of a scanned room.
Learn MoreLearn MoreTo help digitally manage random paperwork for jobs, you can now fill in or mark up PDFs in the ServiceM8 app.
Learn MoreLearn MoreNow, ServiceM8 can analyse the job card and draft your 'Work Completed' description for you, in seconds.
Learn MoreLearn MoreSimply add a subject line & dot points on what you want to say, and ServiceM8 can draft a professional message for you in seconds.
Learn MoreLearn MoreAutomatic follow up questions for customers submitting online enquiries via the Simple Online Enquiry Add-on.
Learn MoreLearn MoreThe Inbox's Work Order Scanning has been improved further, with greater accuracy and support for more templates.
Learn MoreLearn MoreWith ServiceM8 12, booking suggestions are smarter, taking into account past jobs, staff experience & any correspondence about booking times.
Learn MoreLearn MoreMaterial Suggestions is smarter when searching items, taking into account more information in the job card, and items used on similar jobs in the past.
Learn MoreLearn MoreImprovements to the accuracy & flexibility of the Supplier Invoice Import Add-on.
Learn MoreLearn MoreWith ServiceM8 12, the Quote and Payment Follow Ups in the Automation Add-on see some major upgrades.
Learn MoreLearn MoreStale quotes can now be auto-updated to Unsuccessful, and auto-revived if the client replies months later.
Learn MoreLearn MoreDraft a message, click 'Improve Writing', and ServiceM8 will revise it for clarity, spelling, grammar & punctuation.
Learn MoreLearn MoreServiceM8 can now suggests three types of reply to Emails & Texts. Choose one to auto-draft a response in seconds.
Learn MoreLearn MoreServiceM8 can now help you craft gold-standard Email & SMS templates, in a fraction of the time.
Learn MoreLearn MoreIt's now possible to copy an existing Bundle, with the Bundles Add-on.
Learn MoreLearn MoreNow, changes affecting an invoice in ServiceM8 will automatically update the invoice in your accounting package.
Learn MoreLearn MoreAccept contactless payments with only your iPhone — no extra terminals or hardware needed! Now available in Australia & the USA.
Learn MoreLearn MoreA huge release of features & improvements, making it easier than ever to manage your jobs, team & clients. Watch the 1-minute recap!
Learn MoreLearn MoreYou can now save several items of materials, services and labour together as a single, preset “bundle”, with a single description.
Learn MoreLearn MoreYou can now expand the job card for a maximised view, giving you more space to work in the Diary or to prepare quotes & invoices.
Learn MoreLearn MoreInstantly maximise any PDF to a full-screen Side-by-Side view, making it faster to review key info and extract it to the job card.
Learn MoreLearn MoreInsert simple description lines between items, to break up quotes & invoices into sections for your clients.
Learn MoreLearn MoreA range of improvements to make sending invoice statements easier, while providing a better experience for your clients.
Learn MoreLearn MoreScan & save an interactive 3D model of a room, then get instant measurements.
Learn MoreLearn MoreWhen you add a missing email or phone number in a job card, it can now update the client card.
Learn MoreLearn MoreIf you do work orders for real estate rental & letting clients, you can now add a Property Manager as a third type of contact for a job.
Learn MoreLearn MoreIn client cards, ServiceM8 can suggest one-off contacts from past jobs to add as permanent contacts to choose from in future jobs.
Learn MoreLearn MoreInstantly open, view & edit the client card, directly from a job card — just click the customer’s name.
Learn MoreLearn MoreWhen creating a job for a big client with several possible contacts, you can now choose between the available contacts saved in their client card.
Learn MoreLearn MoreTo avoid double-entry when creating jobs, new job cards start with just one contact — a Job Contact!
Learn MoreLearn MoreCustomise the order of your Staff Members, as shown in the top container as well as top-to-bottom in the Staff Schedules tab.
Learn MoreLearn MoreTime to delete those alpha/numeric prefixes! You can now customise the order of your Queues.
Learn MoreLearn MoreIf your Dispatch Board is crowded by lots of Queues and/or Staff Members, these menus now auto-collapse to give you more space.
Learn MoreLearn MoreWhen a potential customer calls, you can find a suitable time on the Staff Schedule or Calendar first, then click to create the job.
Learn MoreLearn MoreIt's now easier than ever to schedule and manage your recurring work, with the Recurring Jobs & Reminders Add-on.
Learn MoreLearn MoreAllocate flexible jobs around your fixed-time bookings easier, with big improvements to the Job Allocations Add-on.
Learn MoreLearn MoreFilter the job Diary to the type of info you’re searching for, such as files, images, job notes or correspondence.
Learn MoreLearn MoreIt's now possible to edit job Notes in the ServiceM8 app, up to 15 minutes after saving.
Learn MoreLearn MoreYou can now copy/paste a file or image from your computer, straight into a job’s Diary. Just click into the notes field, and paste.
Learn MoreLearn MoreFor peace of mind, whenever you make a change to a Job Description, Work Completed, or a contact’s details, the previous version is now stored.
Learn MoreLearn MoreSee the history of booking changes on a job, via the new Diary filter drop-down.
Learn MoreLearn MoreFor those times you can't get the invoice out on job completion, you can now change an invoice's date.
Learn MoreLearn MoreIf a client hasn’t paid a past invoice, if you create a new job for them, a note will appear showing the number and value of their outstanding invoices.
Learn MoreLearn MoreWhen sending emails in bulk in the Invoicing tab, it's now possible to choose a different email template.
Learn MoreLearn MoreThe Invoicing tab of the Online Dashboard has a number of improvements to make core invoicing tasks faster and easier, every day.
Learn MoreLearn MoreWhen you need to text multiple people at once, such as two or three tenants to arrange access, you can now paste in multiple numbers to message them all at once.
Learn MoreLearn MoreYou can now forward an email you've received in a ServiceM8 job, or one you've sent previously.
Learn MoreLearn MoreSome types of automations don’t suit every client. Now, you can disable a specific automation from sending to a specific client.
Learn MoreLearn MoreAutomating feedback requests are great, but for frequent or recurring clients, you don’t need it every day or week. Now, if a client provides feedback, they won’t be asked again for 30 days.
Learn MoreLearn MoreTo drive more Google Reviews for your business, if you have a Google Review link set, the Customer Feedback Add-on will direct clients straight to Google only.
Learn MoreLearn MoreSet an external phone number as a backup for when you can’t answer the phone e.g. your virtual assistant or call-answering service.
Learn MoreLearn MoreA new time-tracking engine, powered by artificial intelligence, to make tracking and charging for your time easier & more consistent.
Learn MoreLearn MoreAppearing in each staff member’s Activity Feed at the end of the day, the Shift Summary lets staff review their tracked time & allocate lost time.
Learn MoreLearn MoreServiceM8 automatically tracks offsite Trips (e.g. supply runs) and presents them at Checkout, so you can add it as billable time, without having to remember.
Learn MoreLearn MoreIf you don’t Clock Off your shift, ServiceM8 will later suggest Clock Off times based on your activity and movements, such as when you left the office, or your last job.
Learn MoreLearn MoreIf you get automatically Checked In/Out of a job, or Clocked On/Off your shift, you can now just ‘Undo’ the action and revert back to your previous state.
Learn MoreLearn MoreWhen a staff member's GPS location isn't available due to their iPhone/iPad settings, it will show on the Dispatch Board.
Learn MoreLearn MoreAutomatically export technician shift times to your accounting package, with improvements to the Automated Timesheet Sync Add-on.
Learn MoreLearn MoreYou can now set a Default Labour Rate per staff member for use with Smart Labour online.
Learn MoreLearn MoreEasily convert job time & travel time into billable labour, with improvements to Smart Labour in the Online Dashboard.
Learn MoreLearn MoreA major update of the Calendar view in the iPhone app, with a better experience and more functionality to help manage your schedule.
Learn MoreLearn MoreInteract with text contained within job photos, such as copying long serial numbers, calling written phone numbers, or searching a product’s model number online.
Learn MoreLearn MoreYou can now rearrange the order of your Jobs, Queues & Staff lists in the ServiceM8 app.
Learn MoreLearn MoreIf you’re on site with a client and start drafting their quote or invoice, but don’t have their contact details, you can ‘Set’ and save their email or number, then and there.
Learn MoreLearn MoreImport photos taken outside the app to the job's Diary when you check out, so you don't forget to save this job history.
Learn MoreLearn MoreServiceM8’s range of standard & snapshot reports now let you easily see the jobs which make up the numbers, so you can gain actionable insights.
Learn MoreLearn MoreThe Calendar tab online has been improved to use more vertical space, making it easier to see and work with your bookings.
Learn MoreLearn MoreWhen you have a booking outside business hours, ServiceM8 will adjust the hours visible to show it, so you can stay aware of these special bookings day-to-day.
Learn MoreLearn MoreYou can now log in to ServiceM8 online with your Google account credentials, saving you from needing to enter your password.
Learn MoreLearn MoreSee which security roles can see sensitive posts in your Activity Feed.
Learn MoreLearn MoreA new search bar right in your Dispatch Board, with a keyboard shortcut so you don’t have to take your hands off the keyboard.
Learn MoreLearn MoreThe latest ServiceM8 Desktop app for Mac & PC now supports ServiceM8 Phone!
Learn MoreLearn MoreThe latest ServiceM8 Desktop app for Mac & PC now supports accounts using Two Step Authentication security.
Learn MoreLearn MoreIf you log into ServiceM8's online dashboard using your Apple, Xero or Intuit account, you can now use the new ServiceM8 Desktop app for Mac & PC.
Learn MoreLearn MoreNew ways to work faster. Easier communication. Next-level visibility and control. Check out the launch event.
Learn MoreLearn MoreA new messaging app, just for your clients to use, making it easy for them to connect with your business.
Learn MoreLearn MoreTo help you work faster in the office, we’re launching ServiceM8 Desktop apps for Mac & PC.
Learn MoreLearn MoreIt’s now much easier to set up voice-activated commands, like navigating to your next job, hearing a job summary, or calling the job contact.
Learn MoreLearn MoreServiceM8's snapshot reports are now available in the App, with a new week-on-week view.
Learn MoreLearn MoreNow, the ServiceM8 Camera lets you point, scan and copy text from the real world into your Forms and Assets.
Learn MoreLearn MoreAccept instant, contactless payment on site via Apple Pay & Google Pay.
Learn MoreLearn MoreA floating bar at the bottom of job cards providing instant access to key job actions such as the Camera, Notes, Email & SMS.
Learn MoreLearn MoreThe Document Scanner has been improved with easier access and a faster experience.
Learn MoreLearn MoreTo help you find what you’re looking for, faster, we've made ServiceM8’s search engine smarter than ever.
Learn MoreLearn MoreFinding the right client when creating a new job is easier, with prioritised results and search highlights.
Learn MoreLearn MoreIt’s now easier than ever to search and find specific items to include in your quotes and invoices.
Learn MoreLearn MoreQuickly add materials & services in the app, by swiping left on a line item. Pricing also now displays with items.
Learn MoreLearn MoreItems that haven’t been used in over 12 months are now automatically “archived” and hidden from search results.
Learn MoreLearn MoreA range of improvements to make ServiceM8 Phone more powerful in saving time and providing great service.
Learn MoreLearn MoreServiceM8 Phone now comes with a free 3-month trial, making it easier to try and ensure it’s a good fit for your business.
Learn MoreLearn MoreNow available in the App, visible post-job creation, and when available, extra information will be displayed about the property.
Learn MoreLearn MoreOnline Booking pages are now simpler for clients to use, and faster to complete, with a fresh new design.
Learn MoreLearn MoreMaking it as fast & easy as possible to get a professional domain, website and email address.
Learn MoreLearn MoreNow, when you close a job card online, its Job Bubble appears — you can drag-and-drop it, or click to re-open the job card.
Learn MoreLearn MoreThe drag-and-drop experience is now more intuitive when scheduling, allocating and queueing jobs online.
Learn MoreLearn MoreNow, staff will receive a push notification when they’re @mentioned (e.g. @john), which they can tap to open the relevant job.
Learn MoreLearn MoreFaster, one-handed access to Email & SMS the client when you’re checking out.
Learn MoreLearn MoreThe app's Checkout process now has an easier, streamlined workflow when checking out of jobs.
Learn MoreLearn MoreOnline, it's now possible to send a job to a queue, directly inside the job card.
Learn MoreLearn MoreSetting how long to queue a job is now more intuitive, with relative timeframes.
Learn MoreLearn MoreA new, Assignable queue type, letting you assign a staff member responsible for the queued job to keep it moving forward.
Learn MoreLearn MoreA new way to view and manage all your queued jobs, in one place, providing the next level of visibility and control.
Learn MoreLearn MoreNow, expired jobs will continue to display in their queue as ‘Expired’, until they’re actioned, making it easier to focus and manage queued jobs.
Learn MoreLearn MoreA powerful new mission control for focusing on the jobs needing your attention, with complete visibility of every job in your business.
Learn MoreLearn MoreThe new ‘Quotes’ job list gives you a new, central overview of all active quotes, helping you win work.
Learn MoreLearn MoreYour new go-to for ensuring jobs and clients don’t slip through the cracks, and keep moving forward.
Learn MoreLearn MoreA powerful new list for field staff. See all jobs specifically needing your attention to move forward.
Learn MoreLearn MoreThe Learning Roadmap is now available in the App, plus significant ServiceM8 rewards for completing each level.
Learn MoreLearn MoreIntroducing ServiceM8 for CarPlay! See your schedule, call clients, send On-the-Way texts & navigate to jobs — directly from your vehicle's screen.
Learn MoreLearn MoreIt’s now possible to port your landline number to ServiceM8 Phone, saving costs & avoiding the need to divert your number.
Learn MoreLearn MoreIf you’d like a different ServiceM8 Phone number, it’s now possible to browse and switch to a new phone number.
Learn MoreLearn MoreA smart, cloud-based phone system integrated with your ServiceM8 account.
Learn MoreLearn MoreTo promote remote working & protect your business, you can now produce a PDF Quote or Form, then email it to the client for remote signature, online.
Learn MoreLearn MoreNow, clients have the option to pay future Recurring Job invoices automatically. They can set-and-forget their payment, saving everyone’s time and improving your cash flow.
Learn MoreLearn MoreAutomatically send clients a link to all outstanding invoices. The statement portal will update as invoices are paid, and new invoices added.
Learn MoreLearn MoreSend Booking Confirmation emails & texts automatically with the Automation Add-on.
Learn MoreLearn MoreInstantly view available property photos and floor plans for the job address when creating jobs online.
Learn MoreLearn MoreNow, when completing Forms, creating Assets, or generating a Service, it’s possible to scan barcode numbers in with the ServiceM8 camera.
Learn MoreLearn MoreIt’s now possible to import up to 10 photos at a time from your camera roll to a job Diary.
Learn MoreLearn MoreThe Customer Feedback Add-on has been improved to make it easier to collect feedback, and there's a new Customer Feedback Automation.
Learn MoreLearn MoreYou can now export up to 10 photos from a job Diary into Facebook or Instagram.
Learn MoreLearn MoreNow, when customers provide positive feedback, they’ll be invited to post it as a Google or Facebook review for your business
Learn MoreLearn MoreA range of improvements to enhance the email experience in ServiceM8, in the app & online.
Learn MoreLearn MoreWhen selecting recipients for an email, you can now autocomplete email addresses found in the job.
Learn MoreLearn MoreIf ServiceM8's unable to automatically check you in to a job, when you manually check in, it will offer to wind back the check in time to when you arrived.
Learn MoreLearn MoreImproved Automatic Time Tracking to help track and charge for trips related to a job.
Learn MoreLearn MoreSupport for iOS 14's Scribble & Picture-in-Picture features to help with efficiency & multi-tasking in the field.
Learn MoreLearn MoreIt’s now possible to permanently save ‘Next Job’ or 'Job List' widgets to the Home screen of your iOS device.
Learn MoreLearn MoreMaterial suggestions in the app are now smarter, and based on material & service usage across all staff members in your account.
Learn MoreLearn MoreIn the app, important new information is now highlighted with a red icon in the Diary button to help keep field staff up to date.
Learn MoreLearn MoreWe have made several improvements to the ServiceM8 camera including Multi-Lens support, extending the video recording time and updating the iPad Camera Layout
Learn MoreLearn MoreThere are new Online Booking reports breaking down services clients have booked online ‘By Source’ and ‘By Service’.
Learn MoreLearn MoreAutomatic Work Order Scanning is now more visible, and the ServiceM8 Inbox much faster to load new messages.
Learn MoreLearn MoreWhen replying to a customer’s text online, you can now see the full conversation history, so you can pick up right where you left off.
Learn MoreLearn MoreCreate Shortcuts into the ServiceM8 app with a tap on the back of your iPhone.
Learn MoreLearn MoreServiceM8's 2-way SMS Add-on makes it simple for customers to respond to the texts you send them, enabling easy & professional communication.
Learn MoreLearn MoreIn the Online Dashboard, you can now see exactly when a team member is navigating to a job, their estimated time of arrival, when they’re checked in to a job, how long they’ve been on site, and more.
Learn MoreLearn MoreStreamlining the booking of jobs which require more than one team member, new Multi-Staff Booking functionality means you can easily schedule multiple staff to a job at once, in the App or Online.
Learn MoreLearn MoreIn the ServiceM8 App, job numbers are now visible in the Calendar view of the Jobs tab, and it’s possible to scroll as far forward or back in this view as needed.
Learn MoreLearn MoreThe Calendar in the Online Dashboard has been updated with a fresh colour scheme and better layout.
Learn MoreLearn MoreWhen scheduling with Booking Suggestions, you’ll now see a preview of how the booking would fit in with existing bookings, making it easier to confidently book the best time in one single, quick process.
Learn MoreLearn MoreA redesigned GPS system providing more consistent and accurate positioning information while using less battery power.
Learn MoreLearn MoreThe Track My Arrival Add-on has been updated with a fresh map interface for customers to track your progress toward them, and smarter GPS usage to improve location accuracy and the customer experience.
Learn MoreLearn MoreServiceM8’s new, intelligent time-tracking system automatically Clocks On & Off shifts, Checks In & Out of jobs throughout the day, and includes travel time from your previous location, using GPS and job data.
Learn MoreLearn MoreWith ServiceM8 8.0, when you’re Checked In to a job, it will display at the top of your jobs list in the List & Map views of the Jobs tab. Simply tap the coloured bar to open the job you’re currently Checked In to.
Learn MoreLearn MoreThe way Check-In data displays in the relevant job card Online has been updated to make it clearer. Now, job time represents the total time Checked In to the job, excluding travel time.
Learn MoreLearn MoreA new dashboard in the Reports tab featuring snapshot reports on revenue, productivity and efficiency metrics over the last 28 days, and how they compare with the 28 days prior.
Learn MoreLearn MoreReports on Jobs and Revenue ‘By Month’ now display data on a Year on Year basis, providing better visibility into how job numbers and revenue compare with the same months last year, and insight into seasonal trends.
Learn MoreLearn MoreThe Weekly Activity Report which provides a snapshot of time spent Checked In to jobs vs. Not Checked In has been updated to include Travel Time.
Learn MoreLearn MoreThe ServiceM8 8.0 App includes full support of iOS 13’s Dark Mode, making it easier to use your device and ServiceM8 in dark environments.
Learn MoreLearn MoreWith iOS 13, it’s now possible to dismiss several types of modal views throughout ServiceM8 by simply swiping down on them.
Learn MoreLearn MoreWith new staff tagging it’s now possible to actively tag certain team members in a job's Diary or an Activity Feed post, making internal team communication easier.
Learn MoreLearn MorePhone numbers, job numbers, email addresses & URLs in Diary notes, Activity Feed posts, and Knowledge Articles can now be tapped and actioned.
Learn MoreLearn MoreStaff messages are now accessible directly from the Activity tab of the ServiceM8 app, with unread messages being more prominent.
Learn MoreLearn MoreThe Diagram feature is now available in the iPhone app (previously only available on the iPad app).
Learn MoreLearn MoreIt’s now possible to mark up job photos directly in ServiceM8, with a range of pen types and colours, and even a ruler for drawing straight lines.
Learn MoreLearn MoreThe new ability to mark up photos directly in the ServiceM8 app is also available for photos taken while completing a Form.
Learn MoreLearn MoreIn ServiceM8 8.0, we’ve added support for a range of drawing tools, including a variety of pen types, colours, and a ruler! And with Apple Pencil support, it’s possible to draw with even greater detail & accuracy.
Learn MoreLearn MoreWith ServiceM8 8.0 you can now replace an asset's QR Code label if it's damaged or removed.
Learn MoreLearn MoreFree-text fields of completed Forms can now be edited. A new PDF version of the Form will be saved, with a full version history available in the Online Dashboard.
Learn MoreLearn MoreThe Automated Timesheet Sync Add-on enables you to automate the export of staff Clock-On/Off times to MYOB, Xero and QuickBooks Online as employee timesheets.
Learn MoreLearn MoreThe new Automated Supplier Import Add-on automates the import of price list updates from suppliers/manufacturers you use, saving administration while keeping your Materials & Services database up-to-date.
Learn MoreLearn MoreWhen drafting emails from a job card Online, it’s now possible to click & open attachments after they’ve been added, making it quick & easy to ensure you’re attaching the right file prior to sending.
Learn MoreLearn MoreAfter generating a Quote or Invoice from a job card Online, it’s now possible to issue it by SMS as well as Email, straight from the preview window.
Learn MoreLearn MoreIt's now possible to edit Notes saved to a job Diary in the Online Dashboard.
Learn MoreLearn MoreNotifications about scheduling of future jobs have been reduced, as they cluttered the Notifications tab & affected its utility. Now, staff members will only receive scheduling notifications for jobs booked on the current day up to 11.59pm.
Learn MoreLearn MoreServiceM8’s built-in AR (Augmented Reality) measuring tool has been updated with improved ground detection and a more intuitive calibration process when measuring lengths and areas.
Learn MoreLearn MoreDynamic text size support has been improved throughout the ServiceM8 app when you set your device to present text larger.
Learn MoreLearn MoreThe Home tab of the Online Dashboard has been updated, making it easier to use. Tasks are now displayed on the right, and jobs can be opened directly from a Task.
Learn MoreLearn MoreAuto-focusing in the ServiceM8 camera has been improved to make focusing faster.
Learn MoreLearn MoreIt’s now possible to filter and view 'Expired' Recurring Jobs in the Recurring Jobs view of the Dispatch Board.
Learn MoreLearn MoreThe Weekly Jobs Completed Report which posts a snapshot report to the Activity Feed on Jobs Completed, Value, and amount Invoiced vs. Not Invoiced, now posts on a weekly basis.
Learn MoreLearn MoreSignature capture in the ServiceM8 app has been redesigned, providing a smoother and more accurate interface for capturing staff & client signatures.
Learn MoreLearn MoreSearching and adding materials in the Quotes & Invoicing tab of job cards online has received a minor improvement. Now, items can be searched and added to the job with a single click.
Learn MoreLearn MoreThe speed at which clients & materials are searched in the job card online has been improved.
Learn MoreLearn MoreAs part of an ongoing project to reduce data entry around adding new materials, over the last year we’ve added more suppliers to support Smart Barcode Scan.
Learn MoreLearn MoreMore PDF types are now supported to automatically scan and extract job information from PDF work orders sent to your ServiceM8 Inbox.
Learn MoreLearn MoreThe ability to set non-default payment terms for specific clients is now a default option in all accounts, with new options to set ‘20 days EOM’ & ‘30 days EOM’ terms if needed.
Learn MoreLearn MoreThe Weekly Timesheet report has been improved to make it easier to see the total hours a staff member was on shift, and review their start and finish times for a given week.
Learn MoreLearn MoreServiceM8’s Two-Step Authentication (2SA) is an easy account security measure to increase your business's protection against cybercriminals and others seeking unauthorised access to your ServiceM8 account.
Learn MoreLearn MoreThe Account Activity log provides visibility into recent account access and changes, and the ability to watch out for unusual or suspicious activity.
Learn MoreLearn MoreSearch your entire ServiceM8 account from any page in the Online Dashboard. Search results will even include relevant photos, forms and attachments, making it much easier to find what you’re looking for, fast.
Learn MoreLearn MoreNow you can set up connections to ask Siri for ServiceM8-related information, perform specific tasks in ServiceM8, or open ServiceM8 directly to a specific view.
Learn MoreLearn MoreYou can now toggle whether to charge for travel time to the job when using Smart Labour.
Learn MoreLearn MoreMore ways to naturally use Augmented Reality Measuring while performing tasks with ServiceM8. Now, you can take & input AR Measurements directly from Numeric fields when completing a Service or Form.
Learn MoreLearn MoreWhen preparing to take a photo through ServiceM8, the camera’s field of view is analysed in real-time to determine the subject of the photo. If recognised, the captured image will be automatically tagged.
Learn MoreLearn MoreIf you scan an unknown barcode, ServiceM8 will search popular supplier records and try to match it. Matched results will auto-populate the new item’s details in ServiceM8, saving on data entry.
Learn MoreLearn MoreAdd images to Multiple Choice & Numeric questions in your Online Booking pages to make them clearer for customers.
Learn MoreLearn MoreOptimal booking times for your business are grouped & presented first as suggested booking times in your Online Booking pages.
Learn MoreLearn MoreCustomers located beyond your service distance radius will be invited to submit an enquiry instead of being able to make an online booking.
Learn MoreLearn MoreChecklist items are auto-added to the Job Description, based on customer answers to questions in your Online Booking page.
Learn MoreLearn MoreThe ability to auto-add materials to jobs, by default or based on answers to specific Numeric questions.
Learn MoreLearn MoreTrack conversions of your Online Booking pages from sources linked to Google or Facebook tracking ID’s.
Learn MoreLearn MoreA new range of Service templates for different industries makes it easier to get started with Services & Online Bookings.
Learn MoreLearn MoreThe ability to Import or Export a Service in your ServiceM8 account, making it easier to share and expand your Services & Online Booking pages.
Learn MoreLearn MoreOnline customers can pay upfront by entering their credit or debit card details, or via Apple Pay, Google Pay or Microsoft Pay.
Learn MoreLearn MoreWhen a quote is generated and issued to a client based on a Service, not only can the client accept it online, but also immediately schedule the job for a time that works for everyone.
Learn MoreLearn MoreServiceM8’s integration with Stripe now supports payment acceptance via Apple Pay, Google Pay and Microsoft Pay.
Learn MoreLearn MoreAfter producing more than one Quote or Invoice in a job, you can view their version history, and for Quotes, restore a previous version.
Learn MoreLearn MoreYou can produce several Quote Options and issue them all to the client for consideration. If they accept online, the job will auto-restore to the accepted version.
Learn MoreLearn MoreRenaming a specific version of a Quote will separate it to display as a new line item in the Job Diary.
Learn MoreLearn MoreThe 'New Booking' window in the online Job Card now has an SMS 'Booking Link’. Set some parameters, then click Booking Link to send clients a unique booking URL where they can choose & confirm an available booking time.
Learn MoreLearn MoreIt's now possible to add notes, photos & attachments (Online) and photos (App) to the Client Diary, directly from the Job Diary.
Learn MoreLearn MoreThe new ability to reply to ‘Customer Reply’ emails in the Job Diary (Online & App), making it easier to manage email conversations with clients.
Learn MoreLearn MoreOver 200 new staff member avatars, with different skin tones & hairstyles.
Learn MoreLearn MoreWhen buying materials for a specific job, it’s important you end up charging for them. Supplier Invoice Importing is a new feature to help track purchases against jobs.
Learn MoreLearn MoreWhen importing price lists, you can now drag-and-drop your list straight into the wizard without changing any column headings. ServiceM8 will automatically detect the columns, ready for import.
Learn MoreLearn MoreWith ServiceM8 Knowledge, you can record & save business knowledge, expertise, tips, policies & procedures in the form of Videos or Articles.
Learn MoreLearn MoreThe Asset Management add-on provides a way to easily identify equipment and assets, whether they be a client’s, or your own, then record and track the asset’s service history.
Learn MoreLearn MoreYou can now set conditions around specific Form responses which will trigger an automatic message to your Inbox, which you can then review and convert to a new job.
Learn MoreLearn MoreA structured series of help videos & articles, available to all staff in the Online Dashboard. Whether you're new to ServiceM8, or have used it for years, the Learning Roadmap is a great resource to help get the most out of ServiceM8.
Learn MoreLearn MoreA new option to attach an Inbox message to an existing job, making it possible to easily save emails to jobs which have already been created.
Learn MoreLearn MoreDesign improvements to the Email Inbox window to make it easier to read and manage Inbox messages.
Learn MoreLearn MoreThe new ability to access the camera straight from the job card & take multiple photos in succession. All photos can then be reviewed, tagged, and shared from the one location, making for a much faster photo workflow.
Learn MoreLearn MoreUse augmented reality to measure out lengths, areas, or multiple areas, and even save your measurements to the job diary as 3D interactive diagrams.
Learn MoreLearn MoreCreate advanced Online Booking forms for your business’s services, allowing customers to get a live quote, select a time, then book a service straight into your ServiceM8 account, without interacting with your business directly.
Learn MoreLearn MoreServiceM8 can suggest booking times, which take into account staff schedules and leave, and allow for travel time from prior jobs. It’s the same in the app — suggested booking times are listed in the Job Booking view.
Learn MoreLearn MoreA new online marketplace of ServiceM8 Forms, where you can browse and buy Forms for your business. Access it through your Forms page.
Learn MoreLearn MoreAn extremely powerful add-on which can help you systemise and streamline the way you create, quote and schedule jobs, both internally and via Online Booking pages for your customers.
Learn MoreLearn MoreWhen adding materials to invoices, you can now select Barcode Scan. Just hold the camera over the barcode and it will instantly scan. Pair barcodes with existing items in ServiceM8 as you go!
Learn MoreLearn MoreStripe payments can now be set up to automatically reconcile with invoices in your integrated accounting package (Xero & QuickBooks Online).
Learn MoreLearn MoreSay “Tag Before Job” or “Tag After Job” prior to photo capture, and it will automatically apply the tag to that photo and any that follow. You can use voice tagging with any phrase added to the tag list.
Learn MoreLearn MoreIntroducing a document scanning function in the ServiceM8 app. Simply open the camera from the job card, switch to the Document option, and hover over a document.
Learn MoreLearn MoreThe ability to scan a customer’s card number to speed up on-site payments with Stripe. Simply hover the camera over the card, and ServiceM8 will scan the number in for you.
Learn MoreLearn MoreA range of updates and improvements to make the Dispatch Board easier to read and use.
Learn MoreLearn MoreThe ability to exit a partially completed Form without losing data. Swipe down from the Form name to pause, and tap the Form item in the Job Checklist to resume.
Learn MoreLearn MoreThe new option to schedule jobs directly from the job card in the Online Dashboard, by clicking 'New Booking'.
Learn MoreLearn MoreSet ServiceM8 to routinely process and schedule recurring jobs, automatically. ServiceM8 will review and schedule the job times and staff to optimise efficiency and minimise distance travelled.
Learn MoreLearn MoreStaff leave can be added and edited in Staff settings. Staff leave will show in the Dispatch Board, and is taken into account by Booking Suggestions.
Learn MoreLearn MoreThe ability to reorder labour & materials for better presentation on Quotes and Invoices. In the app, simply push, hold, drag & drop. Online, click and hold the grab points to the left of each item.
Learn MoreLearn MoreServiceM8 now provides visibility of inventory levels which are synced and tracked in Xero, MYOB or Quickbooks Online.
Learn MoreLearn MoreWhen PDF work orders are sent to your ServiceM8 Inbox, ServiceM8 automatically scans and imports all the relevant information in the PDF to pre-fill the job card.
Learn MoreLearn MoreUpon Check Out, staff with invoice approval privileges can now choose to immediately approve the invoice to your integrated accounting package.
Learn MoreLearn MoreFrom iOS 11, Apple has introduced Drag and Drop functionality to the iPad, allowing you to drag files and information between apps, and making it even easier to use ServiceM8 with other business apps.
Learn MoreLearn MoreNew options for Admin roles to receive key notifications about jobs, like "Reply received from customer", "Online booking received", or "Network update received".
Learn MoreLearn MoreImport of external calendar appointments from Google Calendar, Office 365 or other iCal-compatible calendars, for each staff member. Times booked out in their external calendars will show them as ‘Busy’ in the ServiceM8 dispatch board.
Learn MoreLearn MoreYou can now engage certified developers to build custom ServiceM8 add-ons. If you like, you can also share them, or list them for sale in the Add-on Store.
Learn MoreLearn MoreImprovements to the Recurring Jobs window, making it faster to schedule simple recurring jobs, and offering better visibility and management options for future bookings.
Learn MoreLearn MoreLogin once with Safari, save your password, and your device can re-use it when logging into the ServiceM8 app.
Learn MoreLearn MoreThe ability to set business Closed Dates in Preferences, which will show in the Dispatch Board.
Learn MoreLearn MoreReduced GPS usage, and new options for how ServiceM8 uses GPS in your device settings.
Learn MoreLearn MoreImprovements for sharing files with other apps, with ServiceM8 now supporting all file types.
Learn MoreLearn MoreThe ability to toggle which Online Booking page to direct customers toward when using the Online Booking SMS Extension.
Learn MoreLearn MoreRecord and save videos up to 15 seconds against jobs, providing the ability to capture and document work in richer detail.
Learn MoreLearn MoreThe new photo viewer intelligently groups photos together, reducing clutter in the Job Diary and providing a quick way to browse all job photos.
Learn MoreLearn MoreSet ServiceM8 to automatically email or text clients to remind them of upcoming bookings, request payment of invoices, follow up on quotes, and more.
Learn MoreLearn MoreA new Schedule tab in the iPad app showing the schedules of all staff in a single view, providing the ability to quickly re-assign or re-schedule bookings using tap, drag and drop gestures.
Learn MoreLearn MoreServiceM8 now keeps copies of all emails sent to and received from a client inside the Job Diary. It will even forward all emails to your external email inbox, so you can continue working using the email program that suits you best.
Learn MoreLearn MoreA re-engineered process for creating new Jobs, making this common task much quicker and easier to complete.
Learn MoreLearn MoreSend messages to ServiceM8 staff via Siri without opening the ServiceM8 app or touching a keyboard.
Learn MoreLearn MoreThe Next Job notification in the Activity tab of the app now includes a map showing the location of the next job.
Learn MoreLearn MoreServiceM8 identifies when an incoming call is from a saved client, and displays their name while they’re ringing.
Learn MoreLearn MoreThe online Job Card now supports drag-and-drop uploading. Drag files directly from any folder on your computer straight onto the Job Card to save them to the Job Diary.
Learn MoreLearn MoreA time-saving feature letting you send a text message containing your Online Booking link to any number which has recently called your phone.
Learn MoreLearn MoreThe app's new Urgent Dispatch view provides an intuitive, map-based overview of which staff are available and how quickly they could get to the job site, empowering you to make smart dispatch decisions in the field.
Learn MoreLearn MoreServiceM8 now integrates with Gmail and Office 365 for email delivery. This means you can connect your ServiceM8 account to your email account, and all emails sent from your ServiceM8 account will be delivered from your real email address.
Learn MoreLearn MoreiCloud storage support, meaning you can now attach files to ServiceM8 emails from any iCloud-compatible application, including Dropbox, Box, OneDrive and Google Drive.
Learn MoreLearn MoreThe ability to add a field to the Client Card so you can set non-standard payment terms for specific clients.
Learn MoreLearn MoreThe ability to apply a job template when converting an Inbox message into a Job.
Learn MoreLearn MoreImprovements to ServiceM8's integration with MailChimp to sync client location and job data, so you can create more targeted email campaigns.
Learn MoreLearn MoreQuickly start a FaceTime call with any other ServiceM8 staff member to demonstrate issues or get advice.
Learn MoreLearn MoreCustomers in the USA and UK can now integrate their ServiceM8 account with Sage Accounting, a leading cloud accounting product.
Learn MoreLearn MoreAny video emailed to a client from within ServiceM8 is now stamped with your logo and the job details.
Learn MoreLearn MoreServiceM8 can now prompt you to Clock Off at the end of the day if you forget to do it manually. This can be toggled on in your device settings.
Learn MoreLearn MoreGenerate customised reports from your ServiceM8 data to get the insights you need.
Learn MoreLearn MoreThe Job Costing add-on is designed to be super-simple to use, providing you with estimated profit from start to finish on every job.
Learn MoreLearn MoreThe Margin Billing Add-on adds cost and margin columns to the Quotes & Invoicing tab of job cards online, allowing you to quickly mark up material and labour prices.
Learn MoreLearn MoreWhen staff forget to check in or out, it’s now possible to edit recorded time from the Quotes & Invoicing tab of job cards online.
Learn MoreLearn MoreServiceM8’s Simple Online Enquiry page gives your business a beautifully designed website for customers to contact you, which works on any device.
Learn MoreLearn MoreYour customers can now view and accept your Quotes online. Customers can also ask questions about their Quote, which you’ll be notified of via email, with everything saving to the Job Diary.
Learn MoreLearn MoreUsing ServiceM8 on your Apple Watch will keep you on time throughout the day while giving you access to job information, without needing to pull out your iPhone or iPad.
Learn MoreLearn MoreSupport for the latest Apple technologies and devices to keep your business at the forefront.
Learn MoreLearn MoreIf you use a keyboard with your iPad, ServiceM8 now supports input with Keyboard Shortcuts.
Learn MoreLearn MoreSupport for iOS 'Photo Actions', making it possible to mark up photos in ServiceM8 in other apps.
Learn MoreLearn MoreServiceM8 is available in the Notification Centre on your device, providing visibility around which job you’re currently checked into, regardless of which screen or app you’re using on your iPhone or iPad.
Learn MoreLearn MoreServiceM8’s job reminder takes into account the distance to your next job site, travel time, and traffic, and notifies you 5 minutes before you need to leave.
Learn MoreLearn MoreImproved sharing between apps, making it possible to attach photos and documents from other apps directly into a ServiceM8 job diary. This makes saving diagrams, documents or email attachments into ServiceM8 easier and faster.
Learn MoreLearn MoreThe ability to reply to staff messages from your device’s Home screen, without needing to open the ServiceM8 app. You can also swipe job reminders to start navigating to the job site or call the client.
Learn MoreLearn MoreUse the iOS '3D Touch' feature with the ServiceM8 app to ‘peek’ into jobs from your schedule, or the calendar.
Learn MoreLearn MoreServiceM8 detects when you arrive on site, and if you haven’t checked in within a few minutes, it will automatically check you in and back-date the start time to when you arrived.
Learn MoreLearn MoreIn ServiceM8 4.0 we have simplified menu structures making it much easier to navigate and find what you’re looking for.
Learn MoreLearn MoreDeputy is a great solution for ServiceM8's customers who have more complicated timesheeting and scheduling requirements than what ServiceM8 offers.
Learn MoreLearn MoreUsing ServiceM8 Network, you can send quote requests and work orders to another business directly from your account, even if they don’t use ServiceM8 themselves, making it easier to subcontract work.
Learn MoreLearn MoreThe Timesheet Sync add-on enables you to send your staff members' clock-on/off times to MYOB, Xero and QuickBooks online as employee timesheets.
Learn MoreLearn MoreCommunicate with all staff using a live Activity Feed — update everyone on housekeeping matters, ask advice or share tips and tricks.
Learn MoreLearn MoreServiceM8 now fully integrates with MYOB Essentials, syncing clients, items, invoices, payments, and more.
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