On March 22, 2016 ServiceM8 recently launched the new version of its field service management app on the App Store. The new ServiceM8 app uses mobility to help transform small field service businesses by ensuring higher productivity, reduced administration time and real time information on the status of a company’s service provision. The launch incorporates cutting edge iOS features, including an Apple Watch App, support for 3D Touch Peek & Pop on iPhone, Photo Actions (allowing the user to markup photos) and support for split screen multitasking on iPad, all designed to help electricians, plumbers, HVAC technicians, locksmiths, pool maintenance, lawn care and other field service businesses provide a more professional service.
ServiceM8 was launched in 2010, when co-founder and CEO Kim Ford identified a genuine need for a field service app that would streamline job management and back office administrative functions for local services contractors. ServiceM8 includes a network that enables users to allocate jobs to other businesses and monitor those jobs as they’re completed, regardless of whether the other business is a user of the software. The app also integrates with accounting software such as Intuit’s Quickbooks Online and Xero, ensuring a smooth progression from quote to invoice payment and accounting reconciliation. The new features also include job costing and profit support, margin based billing, share access and interactive notifications. Launching officially in the US, following success in Australia and in several other countries, is seen as a natural progression by Kim Ford:
“ServiceM8 has been delivering incredible results for a range of small businesses around the world. As a new Apple mobility partner, we have doubled down on our iOS efforts, creating exclusives experiences for iPhone, iPad and Apple Watch with more polished and user-friendly designs. We’re also excited to bring our new app to field service professionals in the U.S.”
ServiceM8 already has a track record of helping US field service businesses transform their operations. Hilltop Refrigeration, a HVAC business based in Northern Nevada, began using ServiceM8 in 2015 and CEO Markus Dehm was able to take the business completely mobile while increasing client service levels and overall job capacity. “My plan now is to offer our services in Portland, Oregon,” said Markus. “I want to be able to remotely dispatch calls to all of my technicians and to get the entire business to where it’s not site specific. There’s no need for another office, as we will expand using ServiceM8 as our field service management solution.”
ServiceM8 gives small businesses access to a world-class field services management system without them having to invest in expensive software or prohibitive set-up fees, and staff can just download the app on their iPhone, iPad or Apple Watch and be ready for the next job wherever they are. ServiceM8 will continue to develop the app in conjunction with Apple to make mobile-led field service management as simple and effective as possible.
A summary of the new ServiceM8 features can be found here:
ServiceM8 is a field service management app which empowers small business to thrive. It combines best-in-class technology, the power of the cloud, and smart job management systems and processes. With powerful communication, job dispatch, quoting and invoicing capability, and real-time visibility on job status and staff location in the field, ServiceM8 streamlines the way businesses get work, complete work, and get paid.
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PR Manager, ServiceM8