Cookies and Similar Technologies

Last updated: August 2017

Cookies are small text files that are stored in a computer’s web browser memory. They help website providers with things like understanding how people use a website, remembering a User’s login details, and storing website preferences. This page explains how we use cookies and other similar technologies to help us ensure that our Services function properly, prevent fraud and other harm, and analyze and improve the Services in accordance with our Privacy Policy. Any capitalized term used and not otherwise defined below has the meaning assigned to it in the Privacy Policy.

1. How We Use Cookies.

Cookies play an important role in helping us provide personal, effective and safe Services. We use cookies on our website. We change the cookies periodically as we improve or add to our Services, but we generally use cookies for the following purposes:

a. To Operate Our Services. Some cookies are essential to the operation of our website and Services. We use those cookies in a number of different ways, including:

  • Authentication. We use cookies to remember your login state so you don’t have to login as you navigate through our site. For example, when you log into your ServiceM8 account, we use a cookie so that you don’t have to login again as you navigate throughout the website.
  • Site Features and Services. We use cookies to remember how you prefer to use our Services so that You don’t have to reconfigure your settings each time You log into your account.
  • Fraud Prevention and Detection. Cookies and similar technologies that we deploy through websites and the Services help us learn things about computers and web browsers used to access the Services. This information helps us monitor for and detect potentially harmful or illegal use of our Services.

b. To Analyze and Improve Our Services. Cookies help us understand how to make our website and Services work better for you. Cookies tell us how people reach our website and our Users’ websites and they give us insights into improvements or enhancements we need to make to our website and Services.

2. How We Use Other Technologies

a. Pixel tags. Pixel tags (also known as web beacons and clear GIFs) may be used in connection with some Services to, among other things, track the actions of Users (such as email recipients), measure the success of our marketing campaigns and compile statistics about usage of the Services and response rates.

b. Third Party Analytics. We use Facebook, Mixpanel and Google Analytics, which all use cookies and similar technologies, to collect and analyze information about use of the Services and report on activities and trends. This service may also collect information regarding the use of other websites, apps and online resources. You can learn about Facebook’s practices on the Facebook website. You can learn about Mixpanel’s practices on the Mixpanel website. You can learn about Google’s practices on the Google website. Please refer to the table below for more on how we use third party analytics.

c. Flash Cookies. We may use Adobe Flash and other technologies to, among other things, collect and store information about Your use of the Services. If You want to block or control flash cookies, You can adjust Your settings.

3. How To Manage Cookies

Your web browser may allow You to change Your cookie preferences, including to delete and disable ServiceM8 cookies. Please consult the help section of Your web browser or follow the links below to understand Your options, but please note that if You choose to disable the cookies, some features of our website or Services may not operate as intended.

4. Cookie Table

Cookies that we commonly use are listed below. This list is not exhaustive, but describes the main reasons we typically set cookies.

ServiceM8 cookies

COOKIE NAME

PURPOSE

PERSISTENT OR SESSION

CodeBase
Sets an account code
Session
SessionActive
Sets a value for your login session
Session
PHPSESSID
Provides a unique session identifier for authentication
Session
utm_source
Retains how you originally arrived at the site
Persistent


Third party cookies

COOKIE NAME

PURPOSE

OPT OUT LINK

Google
Used for analytics and service improvement
Mixpanel
Used for analytics and service improvement
Facebook
Used for analytics and service improvement