If you live in Europe you’d be aware that the General Data Protection Regulation (GDPR) is effective as of 25 May 2018. Replacing the Data Protection Directive 95/46/EC, the GDPR is the most significant change to data privacy regulation in recent history, and introduces regulatory responsibilities to both ServiceM8 and its users around the handling of personal information.
ServiceM8 is committed to the security and privacy of your personal information and account data, and enabling you to meet your own GDPR obligations in respect to handling the personal information of your own clients. You can get more information on the GDPR here.
A significant aspect to the GDPR is ensuring that personal information transferred outside of the EU is afforded the same level of protection as if it were held within the EU.
The ServiceM8 platform is based on Amazon Web Services (AWS) infrastructure, with several data centres around the world providing ongoing data storage and service delivery for ServiceM8 users.
To best meet the requirements of the GDPR, ServiceM8 undertook a major project to establish data centres in Europe, migrating all EU-based ServiceM8 users' account data to this region. A notable side-benefit to this project was an improvement to general data upload and retrieval speeds for users in this region.
Note that certain personal information and account data may still be transferred outside of the European Economic Area as part of providing the ServiceM8 Service to you. In these cases, ServiceM8 has taken measures to ensure such transfers are provided an adequate level of protection and remain in accordance with the GDPR.
We’ve also developed some straightforward guidance materials on how to use ServiceM8 to action certain data access and portability requests from your own customers (see below).
You may have seen reference to the responsibilities of “data processors” and “data controllers” under the GDPR.
A data controller is an entity responsible for the means, purposes, collection, entry, use and retention of personal data. A data processor is an entity which processes personal data on behalf of a controller, and in accordance with their instructions.
Yes. ServiceM8 processes the personal information of your customers and other account data entered by you using Amazon Web Services (AWS), the world’s leading cloud infrastructure service provider and Nexmo, an SMS/text communications service provider.
With respect to control and processing of your own personal information as a ServiceM8 account holder, ServiceM8’s processors include Amazon Web Services, BulkSMS, Clickatell, ClickSend, FullStory, Google, LiveChat, Mailchimp, Mixpanel, Nexmo, Postmark, Slack, Stripe, Twilio and Zendesk.
We've developed some straightforward help articles to help you action any requests from your customers when exercising their data access & portability rights:
If you have any questions about ServiceM8 and the GDPR you can get in touch with us at firstname.lastname@example.org