"There isn't an area of admin which ServiceM8 has not helped in, from bookings, scheduling and correspondence to accounts and record keeping."
We asked Brenda Bagshaw, owner of Attention to Detail, about their story and using ServiceM8 in their business.
Attention to Detail is a family-run cleaning & deck coating business based in Darwin, Australia. Servicing residential, commercial, real estate & body corporate clients, Attention to Detail offers a range of services including regular home, commercial & office cleaning, end of lease & spring cleans, high-pressure cleaning and timber deck treatments.
In 2003 I was looking for an income where I could work school hours. I've always been a diligent cleaner, and friends often commented on the quality of my cleaning work, with many joking they'd love me to clean their own homes.
After attending a demonstration of fibre-based, environmentally friendly ENJO cleaning products, I became an ENJO consultant. Often during ENJO demonstrations people were so impressed with my cleaning they asked if I was available to clean their homes, which was the start of Attention to Detail cleaning services & deck services.
We do what we do because we all love our jobs, the hours work for us, and we gain personal satisfaction leaving homes like they're our own (along with the bonus of a paid workout!).
We have long-term staff who enjoy their job, personalised services tailored to clients' requirements, we're locally owned & operated, and we cultivate a culture of high-quality, honest & reliable service.
We managed jobs and staff using Outlook Calendar. It was crazy and there is no way we would have been able to manage the workloads that we can now with ServiceM8.
There were no client records such as attachments, emails, or job photos. No integration with our accounting program. It was hard to change schedules, and we were unable to communicate with our contractors effectively.
Too many to mention! Scheduling, record keeping, accounting integration, training – and there are so many awesome Add-ons.
ServiceM8 has enabled us to grow to whatever size we desire, it can be operated remotely, it has cut down on administration, and even offers Franchise solutions.
On a scale of 1 to 10, it would be 20.
There isn't an area of admin which ServiceM8 has not helped in, from bookings, scheduling and correspondence to accounts and record keeping. It's improved all efficiencies.
Definitely! 200% less.
1000%, as accounts are sent out quickly and regularly due to integration with our bookkeeping program, QuickBooks Online.
Integrating our ServiceM8 and QuickBooks Online accounts saves on data entry and it's not offered by some other online scheduling and job management software services.
I have definitely been able to handle a lot more work and feel satisfaction at what we have achieved by using ServiceM8. I feel more able to cope a lot better and the ability for staff to use ServiceM8 remotely is indispensable.
"Every single aspect of our business has been improved by implementing ServiceM8. It’s probably the best business decision I’ve ever made."
"We’re a small family business, and who doesn't want more time to be able to proportion your day accordingly, spend more time with the children and not be chasing people? "
"ServiceM8 now is an integral part of our business. I don’t think we could ever go back to doing things the way we were, that’s for sure. I couldn’t see us doing it any other way now."