"With the automations that we've got in place, ServiceM8 is literally running my business for me."
Founded by Lee Nichols in 2005, Assured Heating Essex is a plumbing and heating company specialising in boiler installation, servicing and repairs, serving domestic and commercial clients throughout Essex.
With a wide range of expertise in heating, air conditioning and plumbing solutions, the Assured Heating Essex team install and service over 1,000 boilers every year, priding themselves on a reputation for customer service, reliability and quality workmanship.
Like so many others, Lee started Assured Heating Essex on his own, with a van and a paper diary. Recognising the strain of managing jobs, clients and scheduling, and the importance of organisation in a field service business, Lee realised they needed to implement systems to be more efficient.
After coming across ServiceM8, with tailored setup and training from FlowState (a Gold ServiceM8 Partner), Assured Heating Essex has expanded to 10 engineers on the road, and solidified their reputation for excellent customer service and communication.
After taking payment on site or online with ServiceM8 Pay & Stripe, Assured Heating Essex connects ServiceM8 with Xero to streamline their invoicing and reconciliation workflow, save time and avoid double-entry.
Learn more about ServiceM8, the app for plumbing & heating businesses.
"ServiceM8 has given us freedom. I don't have to sit at my home and go through the paper files to find the jobs that are due — I can work from anywhere."
"ServiceM8 has helped us with efficiencies, but not only that, it has helped us grow the business by around 25%."
"ServiceM8 has been a stabilizing factor in our business, and it really has helped us grow."
