“There's definitely a lot less headaches, it also is definitely a lot more professional.”
Established over 30 years ago, Precision Locksmiths is a Melbourne locksmith and security business with expertise in residential, commercial and automotive locksmith services. Led by Liam Cooke, the Precision Locksmiths team pride themselves on their reputation for fast response times, reliability and outstanding customer service.
As the business grew, Liam realised their mix of paper-based systems, emails and text messages was slowing the team down. Liam began searching for a job management solution that could help Precision Locksmiths modernise their operations and automate the way they managed jobs, staff and customer communication.
Since switching to ServiceM8 in 2024, Precision Locksmiths has streamlined scheduling, improved team communication, and made job records effortless with photos and notes. Features like Track My Arrival and Tap to Pay on iPhone help them save time and deliver the professional service Precision Locksmiths is known for.
"This is the best app we've ever had. I really, really enjoy it. That's why we've had it so long, because it just works for us."
"I went through a lot of other software before I found ServiceM8. Everything I found was either clunky, or it was not intuitive."
"There isn't an area of admin which ServiceM8 has not helped in, from bookings, scheduling and correspondence to accounts and record keeping."
