Running a business means your phone rings constantly. Every call interrupts your work, but missing calls risks lost jobs and unhappy customers. With the ServiceM8 Phone Agent, you get an AI-powered phone assistant that answers calls for you — just like a real staff member.

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Review in Inbox

Messages and booking requests arrive in your Inbox, for your review and action.

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Spam Deflection

Sick of telemarketers and scammers? Let your Phone Agent waste their time for a change.

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Real-time Visibility

Get notifications in real time when your Phone Agent answers a call, then an update on what it was about.

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Record & Transcribe

All phone calls are recorded and transcribed according to your preferences, so you can review each call.

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Full Control

Provide FAQs, instructions & scenario procedures for your agent to follow — you control what they can say and do.

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Business Hours vs After Hours

Set your agent to take calls during Business Hours, After Hours, and/or in a Voicemail capacity.

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Learn More

• Introducing the ServiceM8 Phone Agent

How to Upgrade to ServiceM8 14

• Desktop: To activate ServiceM8 14 features & improvements in the Online Dashboard, go to Account > Settings to find the ServiceM8 Launch 2025 notice, and click 'Activate'.

• iOS & Android: The ServiceM8 14 iOS & Android apps are now available in the App Store & Google Play.