Appliance Guard, based in Redondo Beach, have transformed their operations by using ServiceM8, the field service management app. ServiceM8 enables businesses to manage their admin on-the-go and Appliance Guard have significantly improved their capacity by being more responsive to customers as a result. This improved mobility transforms small field service businesses by ensuring higher productivity, reduced administration time and real time information on the status of a company’s service provision. The app is specifically designed to help electricians, plumbers, HVAC technicians, locksmiths, pool maintenance, lawn care and other field service businesses, provide a more professional service.
Michael Kokaya, Customer Relations Manager at Appliance Guard says using the app is making a big difference to both his team and his customers. Since taking the plunge, the business hasn’t looked back:
ServiceM8 is fluid software that saves us time and does a quality job in organizing our business. Our admin time has reduced, so we can focus on the things that matter, like customer service. In Redondo Beach our customers appreciate a positive approach and ServiceM8 does everything in real time, there is no lag, so we can offer a great service. The app option is excellent too, very interactive and simple to use. We were looking for an alternative to the outdated software we were using, by moving to ServiceM8 we keep everyone happy, the techs, the field service staff, our administrators and most importantly, our customers.
ServiceM8 is able to integrate to Intuit’s Quickbooks Online whilst on the job site, so there is no delay in customers receiving their paperwork or moving swiftly from quote to job completion. Businesses can account for the exact time spent on site and the materials used, ensuring better customer service and business efficiency. This revolutionary instant access enables managers to check jobs in real time. Some of the new ServiceM8 features means businesses are able to store notes, photos and pricing/initial quotes in one, easily accessible place.
Recent reviews from ServiceM8’s latest app update have been fantastic, users are finding the new features help the smooth running of the app:
“I run a home service company and ServiceM8 has help us out tremendously. We have 9 crews, and several subs, and finally we can see what's happening... the ability to have pictures with our private labs in is a huge help..” (SEJENN, USA)
The app gives small businesses access to a world-class field services management system without them having to invest in expensive software or prohibitive set-up fees, and staff can just download it to their iPhone, iPad or Apple Watch and be ready for the next job wherever they are. ServiceM8 was launched in 2010, when co-founder and CEO Kim Ford identified a genuine need for a field service app that would streamline job management and back office administrative functions for local services contractors. ServiceM8 is an Apple App mobility partner, ensuring the development of exclusive experiences for iPhone, iPad and Apple Watch with more polished and user-friendly designs. Essentially though, ServiceM8 is making waves for small businesses as they can use mobility technology to make their lives easier whilst improving their customers‘ experiences.
A summary of the new ServiceM8 features can be found here:
A full press kit and images/video can be found here:
ServiceM8 is a field service management app which empowers small business to thrive. It combines best-in-class technology, the power of the cloud, and smart job management systems and processes. With powerful communication, job dispatch, quoting and invoicing capability, and real-time visibility on job status and staff location in the field, ServiceM8 streamlines the way businesses get work, complete work, and get paid.