About ServiceM8

ServiceM8 is a job management app. We exist to help small businesses thrive.

We’re a product-driven company focused on customer success. Trade and service businesses in over 40 countries around the world rely on ServiceM8 all day, every day. It empowers these people to run a more organised, productive, and professional operation, and enjoy a lifestyle. ServiceM8 makes a real impact, and a real difference, in people’s businesses and lives.

This is an exciting time in ServiceM8’s story, in which we are scaling our team to grow faster and push deeper into the global market. ServiceM8’s people are a key ingredient to our success. We are looking for intelligent, talented, and driven people, who understand and embrace our values, and want to be part of a team pursuing ambitious common goals.

The role

We’re looking for an experienced product designer to join our team to improve the ServiceM8 user experience, product and platform by researching, scoping, designing and producing interactive designs for ServiceM8’s web app and iOS app.

In this role you will effectively collaborate with the Product and wider team, customers and partners to understand user needs and business objectives, and develop solutions consistent with ServiceM8’s design values.

Responsibilities

In this role you will:

• Work with engineers and product managers to refine both the long-term strategy and short-term tactics for the ServiceM8 product.
• Lead the development of concepts and solutions which improve the ServiceM8 user experience, product, and platform.
• Address user needs in a holistic way, taking into account the total user experience across the platform and considering their workflows outside of ServiceM8.
• Produce and share design prototypes showing how a user will experience your solution, showing both the interaction flow and visual design solution.
• Collaborate with the wider team to communicate and refine solutions which solve problems in the most meaningful and elegant way.
• Collaborate with design and product development team members to ensure project delivery meets user experience and design quality standards.
• Maintain consistency in design and experience with the rest of ServiceM8.
• Provide advice to the marketing and support teams to help communicate the benefits and advantages of the solutions you create.

Essential

To be the right fit for this role you’ll need to have:

• Exceptional conceptualization and problem-solving skills.
• An innovative, creative and decisive mindset.
• A positive, “can-do”, team-player attitude.
• The ability to learn fast to develop a deep understanding of ServiceM8 and our customers’ needs.
• Diligence and commitment to following through and resolving problems.
• A passion for simplicity.
• Attention and care for detail, and excitement to keep pushing your work until it is pixel-perfect.
• Skill in explaining your work, process, and decisions to cross-functional stakeholders, and a craving for feedback to help you produce your best work.
• Expert skills in UI, UX, or visual design.
• A shared belief in our values.
• A basic understanding of small business.

What we offer

Working at ServiceM8 means challenging, rewarding work that matters. You will have the opportunity to develop your ideas, create, and act on them. This also means you’ll have responsibility, ownership, and accountability.

We have an awesome workspace in a great building (check out the photos), with a team of good people who care about what they do, and are driven to make an impact with their work. ‍We love our jobs, work hard, and celebrate success.

We offer competitive salaries, and a down-to-earth attitude on workplace flexibility.

We’re headquartered in Darwin because we love it — we love the climate, lifestyle, people, and space.

This position requires you to be physically located in Darwin, Australia, and is not open to full time remote working.