Find out if ServiceM8 is right for your business and how it can help.
Yes. Create a free trial account to access the full ServiceM8 product, invite staff to try it out, and see if we're right for your business. Check out the Getting Started Guide for tips.
Yes. A job can be scheduled more than once, on different days & times.
Yes. If you do recurring work for clients, you can use the Recurring Jobs & Reminders add-on to manage repeat bookings.
Yes. With the Recurring Jobs & Reminders add-on, you can apply a follow-up "badge" before job Completion, to follow it up in 1, 3, 6 or 12 months.
Yes. A job can be scheduled to more than one staff member. Search 'Multi-staff booking' in the ServiceM8 Help Centre to learn how.
Live team member locations can be seen in the App & Online Dashboard. You cannot track where staff members have been in the past.
Yes. The Job Costing add-on (available on the Premium plan and above) can provide a quick estimated profitability of a job you're quoting.
You can send emails to clients straight from a job card in ServiceM8, and replies will arrive in the job's Diary. Separate emails can also be forwarded into your account and attached to jobs via the Email Inbox add-on.
Yes. You can drag-and-drop files into a job card Online, or Share files on your Apple device to a ServiceM8 job.
Yes. You can annotate photos taken through the ServiceM8 app, or draw diagrams. The iPad version of the ServiceM8 app also supports drawing with Apple Pencil, allowing even greater detail and accuracy.
There's a full list of ServiceM8's features in the Feature Overview page.
No. We believe it's best to store your pre-ServiceM8 job history somewhere safe for reference, and have a clean start in your new ServiceM8 account.
Staff logins are created and managed through the main ServiceM8 account (i.e. staff do not create their own ServiceM8 accounts). To add staff logins, in your Online Dashboard, go to Settings > Staff > Add Staff.
Yes. You can create standard jobs and schedule them in the app. Recurring jobs can only be created in the Online Dashboard.
On a day-to-day basis, you can manage job creation, scheduling, quoting, invoicing & payments through the app, on the go. However, some features are only available online, and you will need to log into the Online Dashboard occasionally to manage account settings & other matters.
You can login to your Online Dashboard via web browser here on this website (click 'Login' in the top right), or download the ServiceM8 Desktop app for PC or Mac.
Whoever is set to the Account Owner of a ServiceM8 account owns the account data. See ServiceM8's Terms of Service & Privacy Policy.
Yes. If ServiceM8 isn't right for you, the Account Owner can cancel the account through their account management settings.
No. You'll have 14 days to trial ServiceM8 free before you need to choose a plan and supply credit card details.
Each plan has a different number of monthly Job and SMS (text) credits, and different "add-ons". Check out the Pricing page for more information.
Check out the differences in plans on our Pricing page. Consider how many jobs you usually do in a month, and the ServiceM8 add-ons you need. You can always upgrade or downgrade between plans later.
A job credit is consumed any time you create a new job in ServiceM8, whether it starts as a Quote or Work Order. If you update a job's status from Quote to Work Order, it still only counts as one job credit.
Great client communication is important, so ServiceM8 comes with the ability to text clients about their jobs, through both the App & the Online Dashboard.
Yes. Unused job & SMS credits will expire at the end of each month.
No. Each ServiceM8 plan is a single monthly price for your business. You can create as many staff logins as needed.
Yes! If you're still starting out, we have special pricing for new businesses less than 2 years old. Check out our New Business Special.
Yes, by engaging an independent ServiceM8 Partner. Check out the Partner Directory to find experts offering ServiceM8 setup & training services.
