Providing a consistent quality service to your customers is essential if you want your business to grow and succeed. As your business grows it is impossible for you to personally check the quality of all work.
While collecting feedback cannot prevent one of your customers from having a bad experience from an unhappy staff member, unsatisfactory work, miscommunication, etc. It can highlight an issue before it has a chance to do long term damage your business.
ServiceM8 has been named the 2014 Telstra Northern Territory Business of the Year at the Telstra NT Business Awards in Darwin on Friday night.
"Small business wants assistance in getting things done, preferably in the background, without fuss and right the first time. We started ServiceM8 to be that assistant," CEO Kim Ford said.